Hedaya Abdulber
Halifax,NS
Summary
A highly motivated and goal-oriented Engineering student at Dalhousie University, with over five years of experience in customer service and sales.
Overview
5
5
years of professional experience
Work History
Specialist
Apple
07.2024 - Current
- Greeted and approached customers walking into the store in a welcoming manner.
- Developed in-depth Apple product knowledge and provided customers with accurate and helpful information.
- Answered customer questions and provided recommendations regarding Apple products and Apple services.
- Assisted customers through their purchases and processed their transactions.
- Conducted Apple Vision Pro Demos, showing features and benefits of the product to customers, while ensuring great demo experience.
- Assisted customers with setting up their old/new purchased Apple products.
Beauty Specialist
Shoppers Drug Mart
09.2022 - 04.2023
- Assisted customers with questions and concerns about makeup and skin care products.
- Maintained clean and well organized work environment.
- Helped customers, both within makeup and skincare departments and throughout the store.
- Assisted with running the store's social media account, by posting about certain products and promotions/ads that help raise store's sales and products recognition.
- Provided advice to customers on various topics such as makeup application techniques or skincare routines.
Cashier / Sales Associate
Giant Tiger
06.2021 - 09.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash, check, and credit card transactions with excellent accuracy levels.
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting customers when needed.
- Worked in the customer service section and assisted customers with purchase questions, promotion concerns, defects, and returns.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Tim Horton's
08.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Provided exceptional customer service and created a welcoming environment.
- Assisted customers at front counters, drive thrus, and sandwich stations, delivering accuracy and timely delivery of service.
Education
Bachelor of Engineering - Mechanical Engineering
Dalhousie University
Halifax, NS04.2028
Skills
- Time Management
- Communication
- Problem Solving
- Teamwork
- Fast Learning
- Multi-tasking
Volunteer Experience
Language Teacher 08/2019 to 08/2020
Masjid Dar-Assalam, Charlottetown, PEI
- Taught basic Arabic language skills to children aged 5 to 12 years.
- Created an engaging atmosphere to facilitate learning.
- Ensured a safe and nurturing environment, ensuring child safety.
- Assisted in setting up and supervising meal times for children.
- Assisted with organizing cultural events to promote understanding of Arabic heritage.
Languages
Arabic
English
Awards
Atlantic Engineering Competition 01/2024
Programming - 3rd Place
Dean's List Award 12/2023
2023/2024 Fall Term
Principal's List Award 06/2023
Grade 12
Timeline
Specialist
Apple
07.2024 - Current
Beauty Specialist
Shoppers Drug Mart
09.2022 - 04.2023
Cashier / Sales Associate
Giant Tiger
06.2021 - 09.2022
Team Member
Tim Horton's
08.2019 - 10.2020
Bachelor of Engineering - Mechanical Engineering
Dalhousie University
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