Hecyl Lagazo
KELOWNA,BC
Summary
Enthusiastic Housekeeping Supervisor offering 3 years of hospitality experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hotel Housekeeping Supervisor
Siesta Suites
KELOWNA, BC
05.2022 - Current
- Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
- Informed housekeeping staff of any maintenance problems.
- Disinfected surfaces using appropriate chemicals to ensure sanitary conditions are maintained at all times.
- Reported any missing or damaged items found while cleaning rooms to supervisor immediately.
- Provided excellent customer service by greeting guests warmly upon arrival and departure.
- Inspected vacant rooms for necessary repairs or replacements before assigning them to guests.
- Cleaned and returned vacant rooms to occupant-ready status.
- Interacted pleasantly with clients and guests when performing daily duties.
- Trained newly hired room attendants
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Private Family Nanny
Darren Winia
Kelowna, BC
02.2012 - 03.2022
- Provided full-time care including meal preparation, dressing, bathing, and transportation to activities.
- Created daily routines that included naps, meals and playtime.
- Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Transported children to and from school, extra-curricular activities and play-dates.
Hotel Room Attendant/Housekeeper
Holiday Inn
Manila PH, PHILIPPINES
05.2006 - 08.2008
- Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
- Supplied guests with requested items such as extra pillows, blankets, towels and toiletries.
- Informed housekeeping supervisor/Manager of any maintenance problems or malfunctioning equipment discovered during room inspections.
- Performed deep cleaning tasks such as shampooing carpets, scrubbing grout and polishing furniture.
- Stocked cart with supplies for the day's work according to established par levels.
- Reported any missing or damaged items found while cleaning rooms to supervisor immediately.
Education
Associate of Science - Hotel And Tourism Management
University Of Northeastern Philippines
Philippines04-2022
Bachelor of Science - Hotel And Restaurant Management
University of North Eastern Philippines
Philippines03-2002
High School Diploma -
University of Saint Anthony
Phlippines03-2000
Skills
- Cleaning practices
- Guest Relations
- Quality Assurance
- Customer service-focused
- Customer Relationship Management
- Department coordination
Languages
English
Professional
Tagalog
Native/ Bilingual
Certification
- First Aid
Accomplishments
- Promoted as Housekeeping Supervisor within a year in Company
Timeline
Hotel Housekeeping Supervisor
Siesta Suites
05.2022 - Current
Private Family Nanny
Darren Winia
02.2012 - 03.2022
Hotel Room Attendant/Housekeeper
Holiday Inn
05.2006 - 08.2008
Associate of Science - Hotel And Tourism Management
University Of Northeastern Philippines
Bachelor of Science - Hotel And Restaurant Management
University of North Eastern Philippines
High School Diploma -
University of Saint Anthony
Similar Profiles
Edna FriesenEdna Friesen
Housekeeping Supervisor at Siesta SuitesHousekeeping Supervisor at Siesta Suites
Jennsy MorenoJennsy Moreno
Housekeeper at siesta inn and suites incHousekeeper at siesta inn and suites inc
Monique WilliamsMonique Williams
Front Desk Agent at Comfort Suites Siesta KeyFront Desk Agent at Comfort Suites Siesta Key
EDWARD HARTEDWARD HART
Commercial Transport Technician at R.James Wester StarCommercial Transport Technician at R.James Wester Star
Seth WillmsSeth Willms
Team Leader Manager at 1800GOTJUNKTeam Leader Manager at 1800GOTJUNK