Hector Sebastian Alcazar Hernandez
Vancouver,British Columbia
Summary
Collaborative leader with a dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Support Manager
Friendship Force International
09.2023 - Current
- Acted as the main point of contact between regional clubs and company headquarters, ensuring the stability of the club trips and alignment with overall organizational goals.
- Managed a team of journey coordinators around the globe, providing guidance and mentorship to ensure optimal performance.
- Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
- Managed translations to ensure an effective communication between the assigned clubs.
Barista / Sales Associate
Lindt & Sprüngli
02.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated hot chocolate machines and commercial coffee brewers to create beverages.
Sales Associate
Spirit Of Howe Liquors
11.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Assistant
Alcazar & Compañía
06.2018 - 03.2019
- Completed clerical tasks such as filing, copying, supporting technical skills.
- Assisted with budget balance sheets and provided support with the IT department.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor in Commerce - Business
University Canada West
Vancouver, BC09.2024
Skills
- Business Analysis
- Operations Management
- Sales Support
- Problem-Solving
- Customer service understanding
- Leading Team Meetings
- Quality Assurance
- Project Management
- Excel
- G-Suite
- Digital Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Chinese (Mandarin)
Elementary
Portuguese
Limited Working
Certification
- HSK 2 (汉语水平考试) Certificated
- G-Suite by Mayahii Certificated
- Serving It Right Certificated
Timeline
Regional Support Manager
Friendship Force International
09.2023 - Current
Barista / Sales Associate
Lindt & Sprüngli
02.2023 - 11.2023
Sales Associate
Spirit Of Howe Liquors
11.2021 - 12.2022
Office Assistant
Alcazar & Compañía
06.2018 - 03.2019
Bachelor in Commerce - Business
University Canada West
- HSK 2 (汉语水平考试) Certificated
- G-Suite by Mayahii Certificated
- Serving It Right Certificated
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