Hector Alejandro Riquelme Jeldres
Lake Louise,AB
Summary
Proven leader in hospitality and team management, adept at boosting guest satisfaction and streamlining operations, as demonstrated at Fairmont Chateau Lake Louise. Skilled in inventory control and interpersonal relations, I excel in fostering team collaboration and implementing innovative solutions to enhance efficiency. My approach has consistently resulted in improved service delivery and operational success.
Overview
3
3
years of professional experience
Work History
Houseperson
Fairmont Chateau Lake Louise
03.2024 - Current
- Supplied and Restocked: Replenished essential supplies such as paper products, soap, and towels in public restrooms and guest areas to ensure continuous availability.
- Supported Housekeeping Team: Delivered cleaning supplies, linens, and amenities to housekeeping staff, and assisted with special cleaning tasks as required.
- Addressed Guest Requests: Responded promptly to guest requests for additional amenities or resolution of minor issues, enhancing guest satisfaction and comfort.
- Carried Out Minor Repairs: Executed minor repairs and adjustments, including changing light bulbs and fixing door hinges, to maintain facility standards.
- Adhered to Safety Standards: Followed safety protocols for handling cleaning chemicals and equipment, and documented incidents or accidents as necessary.
- Collaborated with Departments: Coordinated with reception, maintenance, and housekeeping teams to ensure smooth operations and effective communication.
Bell Captain
Post Hotel and Spa
04.2023 - 02.2024
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Posted and maintained public area signage for hotel.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Trained and supervised new staff members on baggage handling procedures.
- Opened doors and transported luggage for customers with care and efficiency.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Restaurant Manager
Mr. Taco
05.2022 - 10.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Hostel Manager
Silverfern Backpackers
10.2022 - 02.2023
- Maximized room yield and hostel's revenue through innovative sales practices and yield management programs.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Created and applied marketing strategies to promote hostel's services and amenities.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Expedia.
- Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
Team Leader
Eastpack Ltd.
02.2022 - 06.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor in Business - Business Administration And Commercial Management
Los Leones Professional Institute
Santiago, Chile12.2018
Skills
- Task Delegation
- Cross-training abilities
- Guest Relations
- Supply Stocking
- Inventory Control
- Supply Restocking
- Team Collaboration
- Time Management
- Active Listening
- Interpersonal Skills
- Self Motivation
- Maintenance Coordination
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Houseperson
Fairmont Chateau Lake Louise
03.2024 - Current
Bell Captain
Post Hotel and Spa
04.2023 - 02.2024
Hostel Manager
Silverfern Backpackers
10.2022 - 02.2023
Restaurant Manager
Mr. Taco
05.2022 - 10.2023
Team Leader
Eastpack Ltd.
02.2022 - 06.2022
Bachelor in Business - Business Administration And Commercial Management
Los Leones Professional Institute
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