Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hector Santiago

Los Banos

Summary

With over 7 years of customer service and in sales, I thrive in both fast pace or relaxed pace environments. I love building connections with customers and colleagues alike. I always have a strong positive attitude and stay composed in the worst conditions. I adapt very quickly to new challenges and obstacles and always look for new things to try. I always look for ways to improve my craft. I'm very open-minded to new positions. Most of my jobs that I have worked, I was always depended on and I was always the one to take initiative.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Advocate/Remodeler

Target
02.2025 - Current
  • Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
  • Managed point-of-sale systems efficiently, ensuring accurate transaction processing.
  • Collaborated with team members to streamline inventory management and restocking processes.


Sales Associate

Alo Yoga
09.2024 - 01.2025
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained accurate inventory levels through regular stock checks and effective organization techniques.
  • Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction during checkout.
  • Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
  • Utilize my customer service skills and enthusiasm to make sales.

Host

Top Golf
10.2022 - 09.2024
  • Greeted and seated guests, ensuring prompt service and optimal guest experience.
  • Took food and drink orders from utilizing POS systems.
  • Trained new hosts on company policies and effective customer service techniques.
  • Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
  • Practice safe, alcohol, service procedures, checking, identification, and monitoring guest for overconsumption.
  • Worked efficiently under pressure to meet customer satisfaction goals.
  • Communicate communicated professionally with customers, colleagues, and supervisors to ensure a healthy work enviorment.

Education

New Valley High School
Santa Clara, CA
06-2021

Skills

    Reliable

    Adaptability

    Attention to detail

    Enthusiastic

    Consistent

    Leadership

    Relentless

    Hospitality

Certification

Guard Card

Timeline

Guest Advocate/Remodeler

Target
02.2025 - Current

Sales Associate

Alo Yoga
09.2024 - 01.2025

Host

Top Golf
10.2022 - 09.2024

New Valley High School
Hector Santiago