Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hector Rodriguez

Toronto,ON

Summary

Experienced Shift Coordinator proficient in operating equipment, directing individual positions, and maintaining quality assurance standards. Skilled at improving efficiency with a collaborative style and forward-thinking approach. Offering 2 years of related experience and looking for a long-term role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Coordinator

Chick fil A
Toronto, ON
08.2022 - Current
  • Assigned tasks and monitored employee performance to ensure completion of daily goals.
  • Provided shift coverage for employees, ensuring adequate staffing levels.
  • Developed training programs for new employees and provided ongoing coaching and mentoring.
  • Supervised the day-to-day operations of the shift team, delegating tasks as needed.
  • Monitored inventory levels and placed orders when necessary to maintain stock levels.
  • Provided support to team members during challenging times or projects.
  • Coached staff on strategies to enhance performance and improve customer relations.

Server

Cantaritos
Old Toronto, ON
05.2023 - 12.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Administrative Assistant

Notary public 5
Monclouva, Mexico
08.2020 - 06.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Created travel arrangements for senior managers according to their requirements.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

College Diploma - Accounting

George Brown College
Toronto, ON
08-2025

Diploma - Customer Service

Greystone College
Toronto, ON
07-2023

Skills

  • Regulatory Compliance
  • Quality controls
  • Decision-making capabilities
  • Policy Enforcement
  • Workflow Management
  • Budgeting and cost control
  • Employee engagement
  • Strong leadership
  • Team Development
  • Team Training
  • Customer Service Management
  • Equipment Troubleshooting

Certification

  • Licensed Smart serve certification - 2029
  • Licensed Food Handle certification - 2027

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Server

Cantaritos
05.2023 - 12.2023

Shift Coordinator

Chick fil A
08.2022 - Current

Administrative Assistant

Notary public 5
08.2020 - 06.2022

College Diploma - Accounting

George Brown College

Diploma - Customer Service

Greystone College

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Hector Rodriguez