Hector Robles
San Luis Obispo
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
San Luis Obispo, CA
02.2025 - Current
- Mentored management team, promoting career development and succession planning within the organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Taco Bell
San Luis Obispo, CA
04.2024 - 01.2025
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Supervisor
Taco Bell
San Luis Obispo, CA
03.2023 - 03.2024
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Conducted daily cash handling procedures, ensuring accuracy in financial transactions.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
Jack in the Box
San Luis Obispo, CA
03.2022 - 03.2023
- Managed shift schedules to optimize labor efficiency and maintain adequate staffing levels.
- Implemented food safety protocols to uphold health regulations and maintain cleanliness standards.
- Assisted in maintaining a positive work environment through effective communication and team collaboration.
- Completed store opening and closing procedures and balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Skills
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Inventory control
- Customer relationship management
- Verbal and written communication
- Administrative skills
- Motivation
Certification
ServSafe Certification
Food Handler Certificate
Apex Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
Taco Bell
02.2025 - Current
Assistant Manager
Taco Bell
04.2024 - 01.2025
Shift Supervisor
Taco Bell
03.2023 - 03.2024
Shift Supervisor
Jack in the Box
03.2022 - 03.2023