HECTOR RIVERA
Los Angeles,CA.
Summary
Dynamic Field Service Technician with TPx Communications, recognized for exceptional problem-solving and troubleshooting skills. Delivered prompt, efficient on-site support, enhancing customer satisfaction through effective field repairs. Established strong client relationships by providing cost-effective solutions and maintaining a positive attitude in all interactions. Committed to safety and professionalism in every task.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
35
35
years of professional experience
Work History
Field Service Technician
TPx Communications
07.1998 - 01.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $1,000
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Sub Assembler
McDonnell Douglas
01.1990 - 02.1993
- Reduced production errors by conducting thorough quality inspections at each stage of the assembly process.
- Showcased adaptability by seamlessly transitioning between various sub-assembly roles as needed, contributing to overall team success.
- Increased overall productivity by coordinating with team members to ensure all tasks were completed on time.
- Maximized product quality with meticulous attention to detail during assembly procedures.
- Improved workplace safety by maintaining a clean and organized work area, adhering to company guidelines.
Education
Mechanical Engineering
Bell High School
Bell, Ca06-1982
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Technical troubleshooting
- Preventive Maintenance
- Customer service
- Teamwork and coordination
- Inventory management
- Valid Driver's license
- Repair and installation
- Technical support
- Courteous and professional
- Installation and maintenance
- Hardware and software installation
- Equipment inspection
- Vehicle maintenance
- Work orders
- Timely reports completion
Languages
English
Full Professional
Timeline
Field Service Technician
TPx Communications
07.1998 - 01.2025
Sub Assembler
McDonnell Douglas
01.1990 - 02.1993
Mechanical Engineering
Bell High School
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