Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector Portillo

Sylmar

Summary

Dedicated customer service professional with over 10 years of experience in fast-paced retail and food service environments. Skilled at building positive relationships, resolving customer concerns, and leading teams to deliver exceptional service. Recognized for consistently exceeding performance expectations and fostering customer loyalty.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2018 - 07.2025
  • Delivered top-tier customer service by anticipating needs and addressing concerns in real time.
  • Trained and coached new team members to maintain high service and quality standards.
  • Managed cash handling, safe security, and accurate opening/closing procedures.
  • Fostered a welcoming “Third Place” environment that encouraged customer loyalty.
  • Maintained compliance with food safety and sanitation regulations.
  • Key Achievements:
  • Awarded Partner of the Quarter for outstanding leadership and customer engagement.
  • Helped maintain Customer Connection scores above 80% for three consecutive months.

Shift Supervisor

Jamba Juice
03.2015 - 01.2021
  • Resolved customer complaints effectively, ensuring positive experiences and repeat visits.
  • Delegated daily tasks, monitored productivity, and recognized team achievements.
  • Handled store opening/closing procedures and balanced tills with accuracy.
  • Supported sales goals by identifying improvement opportunities and streamlining processes.
  • Built a strong customer-focused culture through team motivation and recognition.

Education

MRI Technology

CBD College
Los Angeles, CA
01.2027

High School Diploma -

Sylmar High School
Sylmar, CA

Skills

  • Customer Service Excellence & Client Relationship Management
  • Conflict Resolution & De-escalation Techniques
  • Team Leadership, Training & Mentoring
  • Communication, Active Listening & Empathy
  • Cash Handling, Payment Processing & POS Systems
  • Problem Solving, Critical Thinking & Adaptability
  • Food Safety & Sanitation Compliance
  • Time Management & Multitasking in High-Volume Settings
  • Sales Support & Upselling Strategies
  • Complaint Handling & Service Recovery

Languages

English
Spanish

Timeline

Shift Supervisor

Starbucks
02.2018 - 07.2025

Shift Supervisor

Jamba Juice
03.2015 - 01.2021

MRI Technology

CBD College

High School Diploma -

Sylmar High School

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Hector Portillo