GABRIELA TORRES

• Delivered exceptional customer service to students and parents, addressing any questions or issues promptly to ensure a smooth registration and necessary course changes.
• Guided students in accessing their online courses, providing technical assistance to ensure they could complete assignments
• Acted as an intermediary between students and teachers, facilitating communication when students were unable to reach their instructors directly.
• Maintained detailed records of student registrations, course changes, and communications to ensure up-to-date and accurate information.
• Audited teacher records and student coursework at the conclusion of the summer term, ensuring accuracy in grades and course completion.
• Coordinated the final processing of student records, preparing documentation for Archives and setting up systems for the upcoming summer term.

Technologies used: Adobe ID, Microsoft Office, Outlook, Google Workshop

• Liaison between marketing representatives and clients on coordinating testing at family residences and commercial buildings.
• Handles administrative tasks for the manager, keeping projects running smoothly. Including managing deadlines, workflow, and scheduling.
• Completed documents and work requests according to company standards.
• Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Technologies used: POS System and Galaxy

• Assisted customers with ticket purchases, trip planning, pricing and scheduling.
• Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Qualified to count and balance register with accuracy.

Technologies used: Outlook, Doc System, Microsoft Office.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Well aware of computer and equipment knowledge, in case of any malfunctions.
• Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.