Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hector Montealegre

Bogota,ON

Summary

Software and hardware engineer with over 10 years of experience providing technical solutions and support to sales teams. Committed to delivering exceptional customer experiences and achieving KPI's targets. Proven track record in enhancing support and technical processes through effective communication, technical presentations, and product demonstrations. Adept at leveraging technical expertise to propose innovative solutions, resulting in increased client acquisition and retention.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pre Sales Solutions Architect

Xorex of Colombia
05.2019 - 08.2024
  • Collaborated with the sales team to engage with potential customers and understand their business needs
  • Developed and presented technical solutions that met customer requirements
  • Developed and executed PoCs to demonstrate the feasibility and advantages of proposed cloud solutions, leading to successful client buy-ins
  • Successfully closed deals worth over $5 million by demonstrating the value of cloud solutions to clients

Product Manager (Citrix / VMware / Cloud Computing)

Sonda de Colombia
01.2016 - 03.2019
  • Collaborated with engineering, marketing, and sales teams to ensure successful product delivery, resulting in a 30% increase in revenue
  • Managed product roadmap and prioritized features based on customer feedback and market trends
  • Collaborated with internal teams to develop and implement customized IT solutions for top clients in Colombia and Latin America such as Bancolombia, Avianca, Movistar, and Ecopetrol
  • Created detailed technical documentation and user guides for clients

Technical Account Manager

Compufacil S.A.S
03.2012 - 12.2015
  • Managed a portfolio of key client accounts, ensuring their technical needs were met
  • Conducted regular client meetings to review performance and address any concerns
  • Led training sessions for clients on new software and system updates
  • Coordinated with sales and technical teams to ensure seamless service delivery, improving customer retention in more than 20%

IT Support Technician

Compufacil S.A.S
03.2010 - 02.2012
  • Provided technical support to customers and users via phone, email, and in person
  • Installed, configured, and maintained computer systems and networks
  • Performed basic troubleshooting of hardware and software issues
  • Assisted with Implementations, migrations, and Upgrades of new software and hardware components

Education

Software Engineering - Computer Systems Technician

Sheridan College
Oakville, ON
06.2023

Skills

  • Customer service
  • Communication skills
  • Organizational skills
  • Project management
  • Analysis skills
  • HTML
  • JavaScript
  • Mobile Device Management

Certification

  • Microsoft Azure Fundamentals
  • ITIL Fundamentals V2
  • AWS Certified Cloud Practitioner (CCP)
  • Citrix Virtual Apps and Desktops Administration
  • Microsoft Certified Systems Engineer (MCSE)

Languages

Spanish
English

Timeline

Pre Sales Solutions Architect

Xorex of Colombia
05.2019 - 08.2024

Product Manager (Citrix / VMware / Cloud Computing)

Sonda de Colombia
01.2016 - 03.2019

Technical Account Manager

Compufacil S.A.S
03.2012 - 12.2015

IT Support Technician

Compufacil S.A.S
03.2010 - 02.2012

Software Engineering - Computer Systems Technician

Sheridan College

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Hector Montealegre