HECTOR MARTINEZ
MAX MARA
Banning
19
years of professional experience
Retail operations leader with 10+ years of experience, including 8+ years in stock and operations management across luxury retail environments. Proven track record of improving inventory accuracy, streamlining shipment and stockroom processes, and leading teams to enhance operational efficiency. Recognized for process improvements that increased inventory accuracy by 5%.
Work History
Operations Manager
2 Years 7 Months- Oversee daily store operations, inventory control, shipment receiving, stockroom organization, and product flow.
- Coordinate back-of-house operations, replenishment, and accurate stock levels while supporting luxury brand standards.
- Partner with store leadership to improve procedures, team workflow, and overall store performance.
Stock Manager
8 Years- Co-designed the ISDS store application to improve inbound and outbound shipment processing.
- Designed shipment procedures and a new in-store audit protocol that increased inventory accuracy by 5%.
- Redesigned stockroom storage methods to maximize space, organization, and merchandise flow.
- Managed outbound client shipments and send-sale documentation to improve organization and traceability.
- Processed inbound shipments, supported sales-floor replenishment, and maintained visual and operational standards.
- Led and coached stockroom associates while partnering with corporate teams on operational improvements.
Stock Manager
2 Years- Managed stockroom operations, merchandise organization, product flow, inventory, and shipment activities.
Men’s Footwear Specialist
5 Years- Provided customer service and product support while assisting sales-floor operations and footwear selection.
Education
ZEGNA Excellence Club Member — 2016–2019; recognized by ZEGNA CEO Gildo Zegna and Director of Outlets.
Skills
Inventory Management & Accuracy
Retail Operations Management
Shipment Processing & Logistics
Stockroom / Back-of-House Organization
Merchandise Flow & Replenishment
Team Leadership & Coaching
Process Improvement
Luxury Retail Operations
Customer Service
Microsoft Office
Retail Technology & Store Systems
Bilingual Communication
Timeline
Operations Manager
MAX MARA
01.2024 - CurrentRead More
Stock Manager
ZEGNA
01.2015 - 01.2023Read More
Stock Manager
COLE HAAN
01.2013 - 01.2015Read More
Men’s Footwear Specialist
NIKE
01.2008 - 01.2013Read More
Dominguez High School
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