Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hector Gonzalez

Los Angeles

Summary

Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waiter

Intercontinental Hotel Group Downtown Los Angeles
Los Angeles
05.2017 - Current
  • Helped with grand opening of Hotel.
  • Cater to high end clientele making sure to satisfy their needs.
  • Maintain Forbes standards.
  • R.B.S certified.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Restaurant Waiter

Eureka Tasting Kitchen
Hawthorne
08.2015 - 05.2017

Bar Back

Yard House
Los Angeles
06.2014 - 08.2015

Education

High School Diploma -

Francisco Bravo Medical Magnet
Los Angeles

Skills

  • Maintaining Forbes Standards
  • Guest relations
  • Customer service
  • POS system management
  • Menu knowledge
  • Effective communication
  • Problem solving
  • Positive and professional

Certification

  • ServSafe Certified
  • RBS Certified
  • Ciserone Beer server Certification

Timeline

Waiter

Intercontinental Hotel Group Downtown Los Angeles
05.2017 - Current

Restaurant Waiter

Eureka Tasting Kitchen
08.2015 - 05.2017

Bar Back

Yard House
06.2014 - 08.2015

High School Diploma -

Francisco Bravo Medical Magnet

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Hector Gonzalez