Hector Garcia
North Hollywood
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
8
8
years of professional experience
Work History
Shift lead
Miniso
Burbank
09.2025 - Current
- Maintained top position in sign ups for store rewards program
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Assistant Manager/Shift lead
The Petstaurant
Sherman Oaks
02.2019 - 12.2025
- Directed employee onboarding and training processes, ensuring alignment with store and client requirements.
- Handled checkout operations with precision.
- Processed end-of-day cash reconciliation for closing shifts.
- Monitored and controlled inventory levels to inform the manager when supplies fell below specified thresholds.
- Guided clients in adopting comprehensive approaches to pet feeding and maintenance.
- Streamlined scheduling processes to optimize owner-client engagement.
- Receive and process phone and text orders.
Assistant Manager
Kriser's Natural Pet
Studio City
09.2022 - 02.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Spencer’s
Glendale
10.2018 - 05.2021
- Supervised team members during high-volume shifts to ensure efficient operations.
- Trained new employees on store policies and customer service techniques.
- Managed inventory levels to maintain stock availability and organization.
- Enforced safety protocols to create a secure shopping environment for customers.
- Handled cash transactions accurately and maintained the register balance.
Education
Highschool -
John H. Francis Polytechnic
Sun Valley, CASkills
- Customer service
- Computer literacy
- Guest services
- Leadership
- Microsoft word
- Microsoft excel
- Bilingual
- Organizational Skills
- Recruiting
- Inventory Management
- Supervising Experience
- Task Delegation
Timeline
Shift lead
Miniso
09.2025 - Current
Assistant Manager
Kriser's Natural Pet
09.2022 - 02.2025
Assistant Manager/Shift lead
The Petstaurant
02.2019 - 12.2025
Shift Lead
Spencer’s
10.2018 - 05.2021
Highschool -
John H. Francis Polytechnic