Summary
Overview
Work History
Education
Skills
Timeline
Generic

HECTOR F. VALENZUELA

Murrieta,CA

Summary

Detail-oriented individual aiming to leverage a proven knowledge of shipping/receiving, safety management, and logistics skills to successfully fill the Transportation role at your company. Frequently praised as hard-working by my peers and leaders, I can be relied upon to help your company achieve its goals.

Overview

24
24
years of professional experience

Work History

Warehouse Worker

Amazon
11.2023 - Current
  • Maintained quality assurance by verifying inventory and identifying safety concerns.
  • Performed in the problem solve role and maintained high quality and safety standards.
  • Consistently lifted materials weighing as much as 55 pounds.
  • Assembled pallets and crates for secure transportation of materials.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated equipment while observing standard safety procedures.

Auto Insurance Agent

GEICO
01.2020 - 11.2023
  • Sell umbrella insurance to individuals on behalf of the insurance company. Underwrite the policy to make sure the prospective customer qualified for the coverage.
  • Provide end to end customer support for auto insurance needs. Explained policy details and educated customers on future policy needs and available coverages.
  • Managed a high volume of calls daily while simultaneously operating multiple computer applications.
  • Processed policy changes, policy reissues, calculated premiums, collected premiums, and answered general questions regarding auto insurance.
  • Sold auto insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Yard Marshal

Amazon
11.2018 - 01.2020
  • Maintain yard safety by performing safety audits to make sure safety devices are working properly.
  • Maintain yard cleanliness and make sure storm water drain is free of contaminants.
  • Maintain safety of drive lane traffic by ensuring delivery vans are entering and exiting safely.
  • Maintain dock safety be ensuring proper dock organization and cleanliness.
  • Review logistics to plan for incoming and outgoing vehicle runs coming and going from the station.
  • Planning for load placement to efficiently load and unload trailers.
  • Perform Amazon's trailer dock and release procedure to open and close trailers to maintain safety when associates are entering trailers to load and unload product.
  • Train onboarding yard marshals with hands on training and oversee their progress for 3 weeks with daily checklist completions.
  • Currently a member of Amazon's Associate Safety Committee. Maintain site safety by performing multiple safety audits and engaging with associates to deep dive for associate safety concerns.
  • Training onboarding safety committee members on completing safety audits and reports.
  • Hazardous material handling when items spill and need to be cleaned up. Proper waste tracking and storage to prepare for disposal.

Auto Insurance Claims

GEICO
10.2001 - 09.2017
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Pay and process claims within designated authority level. Maintain a claims log to resolve claims in a timely manner. Contact all parties involved to make a fair settlement.
  • Sell umbrella insurance to individuals on behalf of the insurance company. Underwrite the policy to make sure the prospective customer qualified for the coverage.
  • Provide end to end customer support for auto insurance needs. Explained policy details and educated customers on future policy needs and available coverages.
  • Managed a high volume of calls daily while simultaneously operating multiple computer applications.
  • Processed policy changes, policy reissues, calculated premiums, collected premiums, and answered general questions regarding auto insurance.

Education

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06.1999

Skills

  • Microsoft Office
  • Sales
  • Customer Service
  • Spanish-Fluent
  • Communication
  • Resource Conservation and Recovery Act
  • Organization
  • Computer: Spreadsheet, word processing, typing speed: 50 WPM
  • Excellent driving history
  • Order picker operator certified
  • Amazon Associate Safety Committee member

Timeline

Warehouse Worker

Amazon
11.2023 - Current

Auto Insurance Agent

GEICO
01.2020 - 11.2023

Yard Marshal

Amazon
11.2018 - 01.2020

Auto Insurance Claims

GEICO
10.2001 - 09.2017

High School Diploma -

Mount Miguel High School

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HECTOR F. VALENZUELA