Hector Calderon
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Resourceful Legal Assistant known for high productivity and efficient task completion. Possess specialized skills in legal research, document drafting, and case management. Excel in communication, time management, and problem-solving to deliver impactful support in fast-paced legal environments.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
9
9
years of professional experience
Work History
Supervisor Repair Chronology & Document Processing
Strategic Legal Practices, APC
Century City
05.2025 - 02.2026
- Supervised daily operations to ensure compliance with legal standards and procedures.
- Conducted regular team meetings to discuss progress and address challenges collaboratively.
- Supervised 12 members across 3 departments, managing workload distribution, quality control, and performance to ensure efficient case intake and document processing.
- Performed case evaluation assisting the firm in identifying and onboarding strong potential lemon law claims.
- Partnered directly with the Managing partner and trial team providing litigation support including document research, case preparation, and mediation readiness.
- Located and organized critical technical documentation for cases, including manufacturer technical service bulletins, warranty records, and repair documentation.
- Led internal AI automation initiatives, collaborating on implementation, testing, and feedback for tools designed to improve document processing, repair chronology, trial exhibits and case workflow efficiency.
- Conducted regular audits, ensuring accuracy in all department work providing necessary feedback.
- Developed and maintained plaintiff deposition preparation templates, ensuring clients were adequately prepared before attorney-led deposition prep sessions.
- Provided operational support to attorneys and leadership by handling special projects, process improvements and workflow optimization.
- Supervised Document Processing Department, ensuring all case files were properly categorized, tagged, and stored within the firm’s document management system to ensure complete, accurate files and seamless access for attorneys and litigation support teams.
Lead Repair Chronology & Document Processing
Strategic Legal Practices, APC
Century City
02.2024 - 05.2025
- Oversaw document processing operations, ensuring all client submissions received via email, physical mail, and online client portal were accurately reviewed, saved, and integrated into case management systems.
- Implemented quality control measures to ensure no critical documentation was missed supporting every stage of the case lifecycle from evaluation through settlement.
- Evaluated potential lemon law claims by reviewing repair records and supporting pre-litigation process.
- Collaborated with software developers to design and refine two automation tools for repair chronology creation and document processing, significantly improving departmental production efficiency.
- Supported the Managing partner during mediation preparation by organizing case documentation, performing settlement calculations, and developing Excel grids used in discussions with opposing counsel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Legal Assistant
Strategic Legal Practices, APC
Century City
07.2021 - 02.2024
- Drafted detailed repair chronologies summarizing vehicle service history from purchase to present, supporting attorneys in case evaluation and litigation strategy.
- Researched and compiled case related information including court dates, purchase records, and hearing outcomes to maintain accurate case files.
- Communicated with opposing counsel to request and obtain missing documentation critical to case development.
- Reviewed repair orders/service records to identify potential lemon law claims and prepare case summaries for evaluator review.
Concierge
Unibail-Rodamco-Westfield
Century City
12.2020 - 06.2021
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Rectified volatile situations quickly through active listening and effective communication.
- Managed the centers Smart Parking applications ensuring engineers received up to date issues and guests relations were properly handled.
- Coordinated partnerships with other Westfield centers and businesses to aid the increase of gift card sales.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Supervisor
ABM Industries
Century City
05.2017 - 12.2020
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Provided IT and software trouble-shooting support to rest of the organization.
- Inspected equipment, facility grounds, external building structure, and systems on a daily basis.
- Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
- Improved operations by working with team members and customers to find workable solutions.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Promptly handled guest and tenants complaints.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CASkills
- Strong Work Ethic & Reliability
- Excellent Time Management & Punctuality
- Microsoft Office Suite(Excel, Outlook, Word, PowerPoint)
- Document Management Systems
- Data Tracking & Reporting (Excel)
- Ability to work under pressure in Fast paced environments
- Adaptability & Fast Learning
- Detail Oriented Quality Control
- Team Leadership & Staff Oversight
- Cross Department Collaboration
- High Productivity & Task Completion Focus
- Problem Solving & Process Improving
- Legal Operation Support
- Time Management & Deadline Execution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Supervisor Repair Chronology & Document Processing
Strategic Legal Practices, APC
05.2025 - 02.2026
Lead Repair Chronology & Document Processing
Strategic Legal Practices, APC
02.2024 - 05.2025
Legal Assistant
Strategic Legal Practices, APC
07.2021 - 02.2024
Concierge
Unibail-Rodamco-Westfield
12.2020 - 06.2021
Supervisor
ABM Industries
05.2017 - 12.2020
Associate of Arts -
Santa Monica College