Hector Alarcon

Shift Manager

Buffalo Wild Wings

Long Beach

12.2022 - Current

Maintained cleanliness and organization of work area.
Monitored store operations to ensure compliance with company policies and procedures.
Trained new employees on company policies, procedures, and job responsibilities.
Coached employees on interactions with customers to drive exceptional service.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Evaluated and assessed personnel to identify potential candidates for promotion.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Provided coaching and guidance to team members when necessary to improve performance.
Coordinated with other departments to resolve customer inquiries in a timely manner.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Developed and maintained positive working relationships with staff, customers, and vendors.
Prepared operations data to produce comprehensive reports to management.
Assigned tasks to employees and monitored productivity, performance and task completion.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Taught staff upselling techniques to meet revenue targets.
Helped employees accomplish tasks during peak periods.
Ensured compliance with health and safety regulations.
Managed daily cash intake by counting out registers and tabulating profits.
Managed inventory and supplies to ensure materials were available when needed.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.