HECTOR POZOS
Santa Ana,CA
Summary
Provide expertise and excellent customer service with regard to Facility Services for Luxury High Rise’s, Mid-Rise’s and Homeowner’s Association (HOA’s) for residential and commercial building services and locations.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
26
26
years of professional experience
Work History
Director of Operations
Personal Touch Cleaning & Maintenance
Anaheim, CA
02.2022 - Current
- Streamlined operational processes to enhance productivity and reduce costs.
- Led cross-functional teams to drive efficiency in daily operations.
- Facilitated training programs to elevate staff capabilities and engagement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maintenace and Operations Manager
Personal Touch Cleaning & Maintenance
Anaheim, CA
04.2016 - 02.2022
- Streamlined operational workflows to enhance service delivery and customer satisfaction.
- Implemented quality control measures, ensuring consistent cleaning standards across all projects.
- Trained and mentored team members on best practices and safety protocols.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Oversaw inventory management, optimizing supply chain efficiency and reducing costs.
- Analyzed operational data to identify areas for improvement and increase productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Night area manager
Commercial Cleaning Systems
Costa Mesa, CA
09.2014 - 03.2016
- Manage and Supervise employees assigned to office buildings from Los Angeles to Orange County. Supervise some Day Porters, and mostly night janitors. Assistant Engineers, Handyman, and night janitorial Teams. Establish, set up, and maintain equipment, machinery, material, and supplies required for new and existing building. Conduct periodic, monthly, emergency inspections and walkthroughs for assigned buildings. Responsible and accountable for area location coverage due to absence/vacation/open position for Area Manager Team members.
Director of Maintenance, Operations, and Area Manager
Personal Touch Cleaning & Maintenance
Irvine, CA
06.2000 - 02.2014
- Direct support to President, Vice President, and Director of Human Resources. Prioritize and manage multiple projects effectively and independently without the demand for supervision. Recruit, hire, train new and current employee personnel. Participate in employee evaluations, disciplinary actions, terminations, and conduct employee accident investigations. Attend management meetings operations, personnel, budget, equipment/materials, and Workers Compensation/Safety Meetings. Submit employee payroll to Human Resources and insure accuracy by auditing/resolving payroll discrepancies, and distribution of paychecks. Travel to numerous locations in Los Angeles, Orange, Riverside, San Diego County to oversee special projects, quality, and performance and overall operations for the company. Generate daily, weekly, and monthly reports. Provide essential customer service and client satisfaction for the company. Estimating jobs and creating proposals.
- Director of Maintenance- Verify work meets Company QA Requirements. Supervise employees, manage inventory, purchasing, budget, responsible for equipment/ machines, and coordinate company wide vehicle transportation. Schedule daily work schedules and projects related to Window Cleaning, Pressure Washing, Specialty Floor Care (Linoleum, VCT, Stone, etc.), Carpet/ Upholstery Cleaning, and warehouse inventory. Successfully open and close work orders, coordinate initial new account deep clean services and expand services for the company. Estimating jobs and creating proposals.
- Director of Operations- Manage day-to-day operations, successfully Manage and oversee 180 Employees and five Area Managers, manage scheduling, quality control, and accountable for over 1,000 Accounts. Created and updated and daily, weekly, and monthly schedules for employees, Property Managers, and Homeowner’s Association (HOA’s).
- Regional Manager/Area Manager- Manage and Supervise employees assigned to Luxury High Rise’s from Los Angeles to San Diego County. Manage an account portfolio for 15 Luxury High Rises solely and independently in Los Angeles. Supervise Day Porters, Assistant Engineers, Handyman, and Janitorial Teams. Establish, set up, and maintain equipment, machinery, material, and supplies required for new and existing High Rises. Conduct periodic, monthly, emergency inspections and walkthroughs for assigned High Rises. Responsible and accountable for area location coverage due to absence/vacation/open position for Area Manager Team members.
- -Thirteen Years of Experience as Director of Maintenance & Operations; Area & Regional Manager-
Skills
- Microsoft- Excel/Word/Power Point, ADP- Ez-labor/Hours/Payroll record keeping, Quickbase
- Strategic planning and execution
- Process improvement
- Quality assurance
- Leadership training
- Workforce planning
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
QUALIFICATIONS:
Bilingual– English/Spanish (Spoken & Written)
Timeline
Director of Operations
Personal Touch Cleaning & Maintenance
02.2022 - Current
Maintenace and Operations Manager
Personal Touch Cleaning & Maintenance
04.2016 - 02.2022
Night area manager
Commercial Cleaning Systems
09.2014 - 03.2016
Director of Maintenance, Operations, and Area Manager
Personal Touch Cleaning & Maintenance
06.2000 - 02.2014
Section name
Reference letter upon request.