Heba Tekle
Calgary
Summary
Dynamic customer service professional with experience at McDonald's and Stampede, excelling in problem resolution and cash handling. Proven ability to enhance customer satisfaction through effective interpersonal communication and teamwork. Recognized for efficiently managing tasks in fast-paced environments while training new team members to uphold service excellence.
Overview
3
3
years of professional experience
Work History
Crew Member
Mcdonalds
Calgary
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in training new crew members on processes and procedures.
- Handled cash transactions accurately during peak hours.
- Resolved customer complaints effectively to enhance satisfaction.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Ticket Seller
Stampede - Northern American midway entertainment
Calgary
07.2023 - 07.2023
- Processed ticket sales using point-of-sale systems and cash handling procedures.
- Assisted customers with inquiries regarding events, seating, and ticket availability.
- Managed ticket distribution for various events, ensuring accuracy and efficiency.
- Provided excellent customer service by addressing concerns and resolving issues promptly.
- Participated in training sessions to improve product knowledge and service skills.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Ensured that all sales transactions were completed accurately and efficiently.
Education
St Mary's High School
Calgary, ABSkills
- Customer service
- Team collaboration
- Time management
- Interpersonal communication
- Problem resolution
- Cash handling
Languages
Arabic
Full Professional
Timeline
Crew Member
Mcdonalds
10.2023 - Current
Ticket Seller
Stampede - Northern American midway entertainment
07.2023 - 07.2023
St Mary's High School