Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
Generic

Heba Shaji

Ottawa,ON

Summary

Detail-oriented professional with a versatile background in retail management. Strong abilities in strategic planning and business development, successfully driving sales growth and team engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Rogers Communications
Ottawa, Ontario
07.2025 - Current
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coordinated daily store operations and supported team performance initiatives.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Supervised Instructor Therapist

Horizons Behaviour Consulting
Ottawa, ON
03.2025 - 07.2025
  • Developed individualized treatment plans to address specific behavioral challenges and improve client outcomes.
  • Implemented targeted therapeutic techniques to increase client engagement and facilitate skill development.
  • Conducted assessments to identify client needs and progress in therapy sessions.
  • Collaborated with multidisciplinary teams to design and execute comprehensive care strategies tailored to client needs.

Sales Associate

Bell Mobility
Ottawa, Ontario
09.2021 - 03.2025
  • Delivered product knowledge to increase customer engagement and satisfaction.
  • Partnered with team members to elevate customer service quality and outcomes.
  • Resolved customer inquiries and issues promptly, ensuring positive shopping experiences.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Master of Arts - Counselling Psychology

Yourkville University
Toronto, ON
06.2026

Bachelor In Social Sciences - Psychology

University of Ottawa
Ottawa, Ontario
06.2025

Skills

  • Customer relations
  • Business development
  • Sales growth
  • Time management
  • Salesforce management
  • Conflict resolution
  • Communication skills
  • Client assessment
  • Strategic planning
  • Orientating and training

Languages

Arabic
Professional

Certification

Cardiopulmonary Resuscitation (CPR) Certifications

Timeline

Assistant Store Manager

Rogers Communications
07.2025 - Current

Supervised Instructor Therapist

Horizons Behaviour Consulting
03.2025 - 07.2025

Sales Associate

Bell Mobility
09.2021 - 03.2025

Master of Arts - Counselling Psychology

Yourkville University

Bachelor In Social Sciences - Psychology

University of Ottawa
Heba Shaji