Detail-oriented professional with a versatile background in retail management. Strong abilities in strategic planning and business development, successfully driving sales growth and team engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Rogers Communications
Ottawa, Ontario
07.2025 - Current
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Coordinated daily store operations and supported team performance initiatives.
Resolved customer inquiries and complaints promptly and professionally.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised Instructor Therapist
Horizons Behaviour Consulting
Ottawa, ON
03.2025 - 07.2025
Developed individualized treatment plans to address specific behavioral challenges and improve client outcomes.
Implemented targeted therapeutic techniques to increase client engagement and facilitate skill development.
Conducted assessments to identify client needs and progress in therapy sessions.
Collaborated with multidisciplinary teams to design and execute comprehensive care strategies tailored to client needs.
Sales Associate
Bell Mobility
Ottawa, Ontario
09.2021 - 03.2025
Delivered product knowledge to increase customer engagement and satisfaction.
Partnered with team members to elevate customer service quality and outcomes.
Resolved customer inquiries and issues promptly, ensuring positive shopping experiences.
Trained new team members in cash register operation, stock procedures, and customer services.