Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Heba Ramadan

Account Manager
Oakville,ON

Summary

A hardworking and passionate job seeker with strong organizational skills who is very eager to secure the Administrative Assistant position at Sprucegrove. Possesses strong attention to detail with noted experience in administrative management.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Account Manager

Alfan, Oakville
Oakville, ON
01.2019 - 01.2021
  • Managed top 30 client accounts to ensure projected growth rate on all social media platforms (Youtube, Facebook, Instagram, Tiktok and Snapchat)
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Achieved Key Performance Indicators (KPI) growth rate of 20% in 2019
  • Responsible for increasing company's revenue of 30% on Youtube within a year.
  • Provided professional guidance, mentorship and workshops to increase team knowledge and expertise
  • Assessed and developed new strategies to streamline and improve office procedures.
  • Coordinated with external teams to facilitate prompt delivery of client projects.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Liaised with marketing and sales teams to develop targeted campaigns.

Digital Rights Analyst

Alfan
Oakville, Ontario
10.2017 - 01.2019
  • Managed and organized 500,000+ digital rights assets on all digital media platforms
  • Resolved 5000+ digital rights conflicts which increased multiple client revenues and the overall company revenue by 30%
  • Coordinated with all B2B social media platforms (Youtube, Facebook, Instagram, TikTok, Snapchat) regarding copyright infringements and resolutions
  • Learned and adapted quickly to new technology and software applications.

Client Relations Specialist

Alfan
Oakville, Ontario
03.2015 - 10.2017
  • Ensured positive client experience and provided quick solutions to ensure client satisfaction
  • Logged call information and solutions provided into internal database.
  • Contributed subject matter expertise to weekly team meetings, recommending process improvements for entire department.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased client retention to maintain and grow existing clientele base
  • Increased company’s clientele by over 80% through prospecting and referral programs during the first year of launching

Community Access Program (CAP) Facilitator / Youth worker

South Essex Community Council
Leamington
11.2013 - 03.2014
  • Managing and promoting the Youth Internship Program (YI) to

Education

Bachelor of Arts - Political Science & English Literature

University of Windsor
05.2008 - 05.2012

Skills

Leadership experienceundefined

Certification

YouTube Content Ownership

Timeline

YouTube Asset Monetization

06-2019

YouTube Content Ownership

03-2019

Account Manager

Alfan, Oakville
01.2019 - 01.2021

Alfan Recognition Award

12-2018

YouTube Channel Growth

07-2018

Digital Rights Analyst

Alfan
10.2017 - 01.2019

Client Relations Specialist

Alfan
03.2015 - 10.2017

Community Access Program (CAP) Facilitator / Youth worker

South Essex Community Council
11.2013 - 03.2014

Bachelor of Arts - Political Science & English Literature

University of Windsor
05.2008 - 05.2012

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Heba RamadanAccount Manager