Heba Farid

• Provide strategic coaching and consulting to Technology Leadership team on performance management, talent management, compensation structures, employee retention strategies, optimizing organizational structure, and effectively attracting and retaining talent to meet resources requirements for firm's digital transformation project.
• Collaborate with Talent Attraction team to fill senior leadership roles and attract qualified talent.
• Identify market compensation trends, competitive insights and build internal best practices.
• Consistently reinforce and evolve People Managers' understanding of their role, responsibilities, accountabilities and help them coach teams for high performance.
• Lead implementation of National Inclusiveness strategy within Technology team.
• Execute annual Growth Plan Cycle for National Technology team across Canada.
• Identify opportunities for improvement from annual Best Workplace survey results and implement action plans.
• Lead culture activation through facilitating and delivering related training sessions.
• Lead Wellness strategy development and implementation aimed at fostering a culture of well-being and sustained enhancement.

• Provided coaching and consulting services to top-level executives on performance management, organizational changes, compensation structures, employee retention strategies, fostering employee engagement, optimizing organizational structure, workforce planning, and effectively attracting and retaining talent.
• Analyzed, prepared and presented personnel forecasts for workforce demands to senior management.
• Overseen HR agenda during major restructures and transition to event-time structure impacting more than 800 employees.
• Developed and implemented development plans to address performance issues which represented around 6% of employees.
• Enabled HR to custom tailor solutions in response to urgent business requirements and changes.
• Participated in formulating and implementing action plans following employee engagement survey.
• Led and participated in special projects i.e., ERP (SAP) implementation, Covid-19 crisis management, redundancy program and Expo 2020 dissolution plan.
• Conducted internal investigations in coordination with management and legal counsel.
• Led, motivated and coached a team of 4 Human Resources Business Partners and provided guidance on complex HR matters.

• Efficiently supervised a team of 6 recruiters and its operations to meet the recruitment targets.
• Audited and updated recruitment procedures to improve workflow, candidate experience, and improved time-to-hire ratios by 20%.
• Demonstrated a robust client focus and exceptional relationship-building skills to forecast future hiring needs in collaboration with hiring managers across the organization.
• Reviewed and implemented new recruitment software to streamline processes and improve results.
• Efficiently designed and managed the onboarding program for both national and international hires.
• Designed and delivered Expo 2020 Dubai induction program.

• Managed onboarding and offboarding process for both local and international hires.
• Updated all on-boarding and off-boarding related communications.
• Established relationship with the General Pensions & Social Security Authorities across MEO region to ensure streamlined pensions processes for national employees.

• Achieved high level of personal credibility and knowledge within the business resulting in becoming a trusted advisor to Directors and Partners on HR matters.
• Managed all recruitment activities for Grant Thornton UAE as well as relationship with external recruitment agencies.
• Created and delivered engaging induction sessions for new joiners.
• Reduced benefits costs through meticulous recordkeeping.
• Developed employee handbook covering all HR policies.
• Managed company's performance review program.
• Managed and delivered firm’s orientation program.