Heba Booze
Windsor,Canada
Summary
Manager in training with 5 years of experience in team management and operational efficiency. Demonstrated ability to motivate staff, resolve conflicts, and enhance customer satisfaction. Proficient in optimizing processes and improving in-store operations while consistently meeting deadlines. Expertise in time management, customer retention, and industry regulations, focused on driving growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Manager in Training
Urban Planet
Windsor, Canada
08.2019 - 06.2025
- Executed store openings and closures, ensuring precise cash handling
- Supervised, trained, and energized a team of retail associates, fostering a collaborative work environment
- Delivered exceptional customer service while adeptly managing conflict resolution
- Operated and maintained expertise in POS systems to facilitate efficient sales transactions
- Trained new hires on company policies and procedures.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Delegating employee assignments, monitored progress and evaluated performance.
- Supported staff training, development and evaluation.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Diploma - Office Administration
St. Clair College
Windsor, Canada04.2020
Skills
- POS system operation
- Cash handling
- Inventory control
- Team supervision
- Customer service
- Employee training
- Performance evaluation
- Leadership
- Staff management
- Retail operations
- Team supervision and training
- Time management
- Managing operations and efficiency
Availability
- Open availability, including weekdays, evenings, and weekends.
Timeline
Manager in Training
Urban Planet
08.2019 - 06.2025
Diploma - Office Administration
St. Clair College