Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Heba Alsharif

London,ON

Summary

A Technician with expertise in handle everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.


Proven reliable with excellent communication skills and customer focus; able to work under pressure, very good computer skills (MS office – PowerPoint, Excel and Word), and ability to quickly learn new tasks. Full-Service Computer

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Viola Store
03.2023 - Current
  • Handled customer complaints, resolved issues
  • Evaluated customer needs and feedback to drive product and service improvements
  • Collected, arranged, and input information into database system
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Counted money in drawers at the beginning and end of each shift.

CUSTOMER SERVICE AGENT

Ghadir Restaurant
10.2021 - 01.2023
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
  • Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities
  • Modeled outstanding customer service and held the cashier team accountable for consistently delivering expert support.

Admin& Technician

Microcad Computer Corporation
07.2022 - 11.2022


  • Administered, supported and monitored databases
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Administrative & Supervision assisstance

Services A2Z
12.2020 - 09.2021


  • Controlled the project time lines, budget and quality based on the project plan
  • Triage incoming mail and manage the team shared e-mail boxes
  • Demonstrated organizational and time management skills to manage multiple tasks and deadlines
  • Able to adapt quickly to changing priorities
  • Excellent proven communication and Customer Service experience



Administrative Assistant

SEDRA IT
01.2013 - 06.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Computer Information Systems - Equivalent To Canadian 4 Years University

SABA University
Jeddah, Saudi Arabia
01.2009

Skills

  • Customer care service experience and problem solving
  • Excellent communication skills with divert population within the community
  • Ability to work under pressure with high level of attention to detail
  • Follow up and update safety and attendance report in daily basis
  • Highly skilled (team player) able to work and coordinate between various departments and teams
  • Professional with multi software programs / Microsoft Office
  • Project coordination skills / control of time lines, cost and quality

Training

  • WHMIS Course
  • Work Health and Safety Awareness in 4 steps / Ministry of Labour
  • Cybersecurity Bridge Training Program
  • Culture link / ISACA, Toronto (ITCA) Cybersecurity Fundamentals
  • Microsoft Office training course

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Specialist

Viola Store
03.2023 - Current

Admin& Technician

Microcad Computer Corporation
07.2022 - 11.2022

CUSTOMER SERVICE AGENT

Ghadir Restaurant
10.2021 - 01.2023

Administrative & Supervision assisstance

Services A2Z
12.2020 - 09.2021

Administrative Assistant

SEDRA IT
01.2013 - 06.2019

Bachelor of Computer Information Systems - Equivalent To Canadian 4 Years University

SABA University

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Heba Alsharif