HEBA ABU SARA
Calgary,Alberta
Summary
Executive and Administrative Support Professional with over 5 years of experience managing complex calendars, transcribing meeting minutes, coordinating senior-level follow-up, and producing reports from multiple sources. Skilled in Microsoft Office and SharePoint, with a strong record of confidentiality, service orientation, and organizational excellence. Currently pursuing a Human Resource Management Certificate and CPHR designation through the University of Calgary.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Glasses Gallery
Calgary, Canada
03.2023 - 02.2025
- Rebuilt front office operations, increasing monthly sales from $800 to $10,000, and daily bookings from 2 to 14.
- Transcribed meeting minutes and coordinated follow-up actions with management on key priorities.
- Managed complex scheduling and confidential HR files in a fast-paced clinic environment.
- Produced internal reports from multiple sources to support operational decisions.
Registered Optician/Administrator
Blink Eyewear
Calgary, Canada
04.2021 - 02.2023
- Managed appointment schedules across multiple locations, ensuring smooth daily operations.
- Processed insurance claims, managed invoicing, and supported the transition to digital records.
- Educated clients on proper care and maintenance of eyewear products.
- Maintained accurate and confidential documentation, with a high level of attention to detail.
Administrative Assistant
MAC Islamic School
Calgary, Canada
08.2019 - 03.2020
- Coordinated interview scheduling, tracked employee leave forms, and maintained internal records.
- Organized and updated student and staff documentation, ensuring accuracy and confidentiality.
- Supported internal communications and daily logistics to ensure smooth school operations.
Education
Certificate - Human Resource Management
University of Calgary
Calgary, Canada09-2024
Diploma - Optician
Southern Alberta Institute of Technology
Calgary, Canada04-2022
Diploma - Administrative Information Management (AIM)
Southern Alberta Institute of Technology
Calgary, Canada04-2019
Skills
- Meeting minutes and follow-up coordination
- Confidential records management
- Executive calendar and priority scheduling
- Internal reporting and data compilation
- Microsoft Office and SharePoint proficiency
- Service orientation and professional discretion
Certification
Microsoft Office Specialist Certifications, Microsoft Excel 2016 Specialist, 03/01/18, Microsoft Word 2016 Specialist & Expert, 03/01/18, Microsoft Access 2016 Specialist, 03/01/18
Languages
- English
- Arabic
References
References available upon request.
Timeline
Administrative Coordinator
Glasses Gallery
03.2023 - 02.2025
Registered Optician/Administrator
Blink Eyewear
04.2021 - 02.2023
Administrative Assistant
MAC Islamic School
08.2019 - 03.2020
Certificate - Human Resource Management
University of Calgary
Diploma - Optician
Southern Alberta Institute of Technology
Diploma - Administrative Information Management (AIM)
Southern Alberta Institute of Technology
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