Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heavyn McNeill-Jones

Carmichael

Summary

Friendly and reliable Phlebotomy Certified Esthetician with training in microdermabrasion, chemical peels, waxing, and facials. Desiring a role in a day or medical spa. Offering seven years of experience in customer service environments, handling till, and more. Commended for multitasking abilities and providing top-notch service to pleasant and unpleasant clients.

Overview

8
8
years of professional experience

Work History

Esthetician

Massage Envy
10.2023 - Current
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion and chemical peels.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

Assistant General Manager

Massage Envy, Cambridge Spa Group
09.2022 - 06.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Dental Assistant

Smile Makers
07.2020 - 07.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.

Assistant Manager

Barista, Dutch Bros
01.2016 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Esthetician License -

Paul Mitchell The School - Sacramento
Sacramento, CA
08.2023

Dental Assisting Certification of Completion - Dental Assisting

Carrington College
Sacramento, CA
02.2020

Cal Regional: Phlebotomy Certification - Phlebotomy

Phlebotomy Training Specialist
Sacramento, CA
03.2019

Skills

  • Customer Consultations
  • Schedule Management
  • Aseptic Techniques
  • Skincare Knowledge
  • Ingredient Knowledge
  • Facial Massages
  • Skin Assessment
  • Pre-and Post-Operative Care
  • Care Regimen Recommendation
  • Client Intakes
  • Excellent Team Player
  • Ultrasonic Cavitation

Timeline

Esthetician

Massage Envy
10.2023 - Current

Assistant General Manager

Massage Envy, Cambridge Spa Group
09.2022 - 06.2023

Dental Assistant

Smile Makers
07.2020 - 07.2021

Assistant Manager

Barista, Dutch Bros
01.2016 - 07.2021

Esthetician License -

Paul Mitchell The School - Sacramento

Dental Assisting Certification of Completion - Dental Assisting

Carrington College

Cal Regional: Phlebotomy Certification - Phlebotomy

Phlebotomy Training Specialist

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Heavyn McNeill-Jones