Heaven Teeple
Belleville,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
02.2023 - 02.2024
- Recruited, hired, and trained 65 personnel, working to establish key internal functions and outline the scope of positions for the new store
- Created and enforced department policies, procedures, and standards to establish productivity and quality
- Managed budget implementations, employee evaluations, and contract details
- Developed and implemented strategies to increase sales and profitability
- Analyzed market trends and competitor activities to create competitive advantages
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Various Department Managers
McDonald's
01.2022 - 01.2023
- Communicated with managers of other departments to maintain transparency
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Introduced new methods, practices, and systems to reduce turnaround time
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Shift Manager
McDonald's
11.2018 - 12.2021
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the team
- Tracked receipts, employee hours, and inventory movements
- Kept employees operating productively and working on tasks to meet business and guest needs
- Set aggressive targets for employees to drive company success and strengthen motivation
- Supervised roughly 25 staff during a typical shift
General Crew
McDonald's
12.2016 - 10.2018
- Provided excellent customer service by greeting customers and meeting quality expectations
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Worked well with teammates and accepted coaching from the management team
- Trained new team members on procedures, customer service, and sales techniques
Education
No Degree - Office Administration
Georgian College of Applied Arts And Technology
Barrie, ON03.2024
No Degree - Financial Accounting
Loyalist College of Applied Arts And Technology
Belleville, ON04.2022
Skills
- MS Office Certificates
- Financial monitoring and forecasting
- Analytical and critical thinking
- Interpersonal communication
- Strong telephone etiquette
- Dependable and responsible
- Exceptionally organized
- Superior time management
- Teamwork and collaboration
- Budget development
Accomplishments
Promoted to General Manager at age 22 for exceptional performance. Successfully opened Belleville's fifth McDonald's location.
Certification
- Microsoft Office Specialist Certificate, Loyalist College
- Microsoft Office Badges, Georgian College
- Top Shift Manager for Eastern Ontario, McDonald's
- Employee of the Month, McDonald's
Languages
English
Full Professional
Timeline
General Manager
McDonald's
02.2023 - 02.2024
Various Department Managers
McDonald's
01.2022 - 01.2023
Shift Manager
McDonald's
11.2018 - 12.2021
General Crew
McDonald's
12.2016 - 10.2018
No Degree - Office Administration
Georgian College of Applied Arts And Technology
No Degree - Financial Accounting
Loyalist College of Applied Arts And Technology
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