Heaven Mengistu
Scarborough,Ontario
Summary
Driven Dental Assistant with a proven track record at Desh Dental, showcasing expertise in HARP Approved Radiography and a detail-oriented mindset. Excelled in enhancing dentist efficiency and patient satisfaction through advanced technical skills and critical thinking. Demonstrated exceptional ability in patient education and office management, contributing significantly to workplace productivity and client relations.
Overview
4
4
years of professional experience
Work History
Dental Assistant Student Intern
Desh Dental
08.2023 - 09.2024
- Maintained a sterile work environment by sanitizing trays, instruments, and surfaces to prevent cross-contamination and ensure patient safety.
- Provided chairside assistance during procedures, improving dentist efficiency and patient satisfaction.
- Utilized Paradigm software, performed 3D intraoral scans, and took x-rays and panoramic x-rays.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Managed billing, insurance claims, and appointment confirmations to support office operations.
- Prepared dental materials for fillings, crowns, and impressions.
- Prepared treatment rooms and provided comfort and communication to patients during procedures.
Administrative Assistant
Dr Goldstein
02.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Dental Assisting
CDI College
2206 Eglinton Ave E08.2024
High School Diploma -
St Mary's Highschool
Kitchener, ON06.2017
Skills
- HARP Approved Radiography
- Detail-oriented mindset
- Medical office Administration
- Preventive oral health education
- First Aid & CPR/AED level C
- Adaptability and Flexibility
Timeline
Dental Assistant Student Intern
Desh Dental
08.2023 - 09.2024
Administrative Assistant
Dr Goldstein
02.2021 - 05.2022
Diploma - Dental Assisting
CDI College
High School Diploma -
St Mary's Highschool
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