Heaven Hoefling
Stockton
Summary
Demonstrated proficiency in cash handling and transaction processing, ensuring accuracy while adhering to company protocols. Effectively addressed guest inquiries and complaints, maintaining professionalism in high-pressure situations. Managed order taking and recording through point-of-sale systems, contributing to efficient service delivery. Maintained cleanliness and organization within the dining area, supporting overall guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Squeeze burger
Stockton
12.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
Server /bartender
Buffalo Wild Wings
Stockton
06.2014 - 12.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
Dental Receptionist
Star dental
Stockton
11.2022 - 04.2023
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
Server
Pacific bowling ally
Stockton
07.2022 - 11.2022
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
Education
Cosmetology License - Color Specialist
Cosmetology, Maranello School of Beauty
Stockton, CA06-2014
Skills
- Cash handling
- Food safety compliance
- Time management
- Problem solving
- Sales techniques
- Guest relations
- Specials promotion
- Supply restocking
- Food and beverage pairings
- Team leadership
- Schedule management
Timeline
Server/Bartender
Squeeze burger
12.2023 - Current
Dental Receptionist
Star dental
11.2022 - 04.2023
Server
Pacific bowling ally
07.2022 - 11.2022
Server /bartender
Buffalo Wild Wings
06.2014 - 12.2023
Cosmetology License - Color Specialist
Cosmetology, Maranello School of Beauty