Heaven Gurung
New Westminster,BC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of post-secondary education
Work History
Server
Marriott International
- Greet and seat guests promptly, ensuring smooth table turnover and excellent guest experience.
- Delivered food and beverages with attention to presentation and timing.
- Provided menu and wine recommendations, enhancing guest satisfaction and upselling items.
- Handled payments accurately, balancing cash and credit transactions daily.
- Resolved guest concerns promptly, ensuring loyalty and repeat business.
Bartender
River Rock Casino | Gordon Ramsay Steakhouse
- Delivered high-end hospitality service in both luxury fine dining and fast-paced casino environments.
- Crafted premium cocktails, including classic recipes and innovative house specials tailored to guest preferences.
- Provided knowledgeable recommendations on wine, spirits, and cocktail pairings to elevate guest dining experiences.
- Maintained strict quality and consistency standards, ensuring drinks were presented with precision and flair.
- Managed bar inventory and performed accurate daily reconciliations of cash/credit transactions.
- Collaborated with chefs and servers to ensure seamless service flow during peak hours and private events.
- Trained and mentored junior bartenders and servers on cocktail techniques, bar operations, and service etiquette.
- Ensured compliance with all food safety and alcohol service regulations, consistently passing inspections.
Barista Trainer
Starbucks Coffee Corp.
- Trained and onboarded new employees on company standards, drink preparation, and customer service protocols.
- Delivered consistent, high-quality beverages while maintaining speed and efficiency in a busy environment.
- Created a positive training culture by motivating staff and setting clear goals for success.
- Communicated effectively with both customers and team members to ensure smooth daily operations.
Education
Post Degree Diploma - Business Administration
Langara College
Vancouver, BC 2021.05 - 2023.05
BBA - Business
BFIT
2016.08 - 2019.08
Skills
- Sales & Hospitality Expertise
- Presentation and Communication in Multiple Languages
- Customer Focused & Results Driven
- Team Collaboration & Leadership
- Problem Solving & Solution Oriented
- Cocktail crafting
- Cash handling
- Attention to detail
- Quality assurance
Timeline
Post Degree Diploma - Business Administration
Langara College
2021.05 - 2023.05
BBA - Business
BFIT
2016.08 - 2019.08
Server
Marriott International
Bartender
River Rock Casino | Gordon Ramsay Steakhouse
Barista Trainer
Starbucks Coffee Corp.