Heaven Evans
Sacramento
Summary
I have developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Legacy Oaks of Sacramento
04.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Concierge
Midtown Oaks Post Acute
06.2022 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Nursing License - Vocational Nursing
Unitek College
Sacramento, CA03-2025
Skills
- Google Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft 365
- Long Term Care
- Excellent Multitasking
- Highly Adaptable
- Strong Work Ethic
- Effective Problem Solving
- Office Management
- Proofreading
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- CA Driver's License
- Basic Life Support Certification (BLS)
Timeline
Concierge
Legacy Oaks of Sacramento
04.2024 - Current
Concierge
Midtown Oaks Post Acute
06.2022 - 11.2023
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- CA Driver's License
- Basic Life Support Certification (BLS)
Nursing License - Vocational Nursing
Unitek College
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