Heaven B Varghese
Kollam,Kerala
Summary
Dynamic Customer Relations Representative with a proven track record at Visitors de Global pvt. Ltd, excelling in data analysis and complaint resolution. Leveraged customer feedback to enhance service quality, driving significant improvements in customer satisfaction. Adept at team collaboration and creative problem-solving, ensuring a seamless customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
Visitors de Global pvt.Ltd
Kollam, Kerala
02.2023 - Current
- Generated reports on customer feedback data to inform product development decisions.
- Maintained accurate records of customer interactions and transactions.
- Participated in team meetings and brainstorming sessions to improve customer service processes.
- Collaborated with other departments to ensure a seamless customer service experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Assisted customers in selecting the most suitable products to meet their needs.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Maintained accurate records of customer interactions and transactions for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Vocation in Airport Airline Management - Airline
Quilon Institute of Management Studies
Kollam12-2022
Higher Secondary -
The Model School
Abudhabi UAE03-2019
Skills
- Customer service
- Data analysis
- Record management
- Product knowledge
- Complaint resolution
- Customer feedback
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Creative thinking
- Workflow planning
- Operations Start-up
- Quality management
- Multi-unit operation management
- Service quality improvement
Languages
English
Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Tamil
Professional
Certification
- Airline Flight Load Controller (Skills India)
- Airline Cargo Assistant
- Airline Reservation Agent
- Airline Security Executive
- Airport Safety Crew
- Certificate in Multilingual Automation
References
References available upon request.
Timeline
Customer Relations Representative
Visitors de Global pvt.Ltd
02.2023 - Current
Bachelor of Vocation in Airport Airline Management - Airline
Quilon Institute of Management Studies
Higher Secondary -
The Model School
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