Heather Mary Herbert
Ottawa,ON
Summary
Self motivated DevOps Engineer bringing 8.5 years of hands-on experience and knowledge of Cloud and DevOps principles and best practices. Purpose-driven professional with the capacity to learn fast and adapt quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DevOps Engineer
CSC Generation
03.2021 - Current
- Managed AWS infrastructure for all company acquired brands.
- Implemented CLI tools for development teams using NodeJS.
- Created Lambda based monitoring tools using Cloudwatch metrics and notified to Slack with AWS Chatbot.
- Created an IAM workflow system which allowed users to request access to different AWS accounts by sending PRs.
- Improved deployments by adding Codepipeline steps which waited on approvals to deploy Cloudformation changesets.
- Maintained and troubleshooted various Lambda / Serverless / EC2 applications with over 400K daily active users.
- Managed legacy server configurations with Ansible.
- Ported manually created AWS resources into IaC(Cloudformation) for better management and accountability of changes.
- Setup log monitoring for many brands using ELK stack.
- Setup alarming for data in ELK stack using ElastAlert.
- Setup CI/CD pipelines for developers using CodePipeline, CodeBuild and CodeDeploy and CloudFormation.
- Worked on setting up VPCs, network configurations with S2S VPN using Transit gateway, shared resources and TGW Peering, ECS clusters,
- Setup monitoring for application performance and application errors using Newrelic and Sentry.
- Identified and improved single point of failures in the existing infrastructure.
- Wrote and maintained documentation which outlined technical design of projects.
Cloud Systems Engineer
Infor
08.2018 - 06.2020
- Managed, maintained, and provided support for Infor's WFM product for 90+ cloud customers.
- Provisioned new client environments on AWS per customer orders.
- Lead the migration of monitoring project where we migrated from Nagios and Logic Monitor to Infor's SaaS monitoring solution using TICK stack and Grafana.
- Setup log monitoring on managed Sumologic .
- Automated daily tasks with Bash scripting and Python.
- Configured systems using Amazon SSM & Ansible.
- Created CI/CD pipeline in Gitlab.
- Supported On-call and critical BAU issues.
Operations Engineer
Fidelity Information Services
06.2016 - 06.2018
- Handled projects for middleware running on-premises and AWS environments.
- Administered and configured JBOSS EAP and Tomcat.
- Worked with capacity planning team for migration of banking applications from one DC to another.
- Provisioned AWS resources like EC2 instances, EBS volumes, ELB, IAM Roles, Security Groups, NACL's, Subnets, VPC, S3.
- Managed SSL certificates for multiple applications.
- Automated daily tasks using bash.
- Provided On-call support.
Systems Administrator
Cognizant Technology Solutions
12.2013 - 06.2016
- First job right after college graduation, got introduced to the world of IT by handling customer issues with Linux based email servers.
- Administered middleware on Linux.
- Managed the operations for deployment for applications (WAR and EAR) in various environments.
- Applied patches on WebSphere Application Server using update installer and IBM installation manager.
- Analyzed GC logs, thread-dumps, heap-dumps.
- Provided production support for Comcast's email services.
- Mentored and trained new joiners.
Education
Electronics & Biomedical Engineering -
Cochin University of Science & Technology
Skills
- AWS
- GitHub/Bitbucket
- Ansible
- Docker
- Linux
- Middleware
- Monitoring
- Bash
- Python
- NodeJS
- CI/CD
Certification
RedHat Certified System Administrator
RedHat Certified Engineer
AWS Solutions Architect Associate (SAA-CO2)
Timeline
DevOps Engineer
CSC Generation
03.2021 - Current
Cloud Systems Engineer
Infor
08.2018 - 06.2020
Operations Engineer
Fidelity Information Services
06.2016 - 06.2018
Systems Administrator
Cognizant Technology Solutions
12.2013 - 06.2016
Electronics & Biomedical Engineering -
Cochin University of Science & Technology
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