Heather Wilson
Brighton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of post-secondary education
2027
2027
years of professional experience
Work History
Customer Service/Night Supervisor
Dagmar Ski Resort
Uxbridge, Ontario
12.2015 - Current
- Oversaw night operations to ensure seamless guest experiences at the ski resort. to ensure smooth guest.
- Resolved customer concerns and complaints to improve guest satisfaction.
- Facilitated resolution of guest complaints to enhance overall satisfaction at the resort.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Trained new employees on safety protocols and operational procedures for night shifts.
- Closed guest services locations, handled cash, balanced tills, and reconciled daily debit/credit card transactions.
- Process cash, debit and credit card transactions.
- Customer service administration, processing online order transactions and guest communications.
- experiences at the ski resort.
Part time Receptionist
Johnston Montgomery Watson Law Firm
Whitby, Ontario
01.2013 - 02.2022
- Managed front desk operations, ensuring welcoming environment for clients.
- Answered multi-line phone system and directed calls appropriately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for attorneys and maintained calendar efficiency.
- Executed administrative tasks for staff members, supporting smooth office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management, contributing to team objectives.
Product Demonstrator
Self employed
Toronto
- Demonstrated product features to diverse audiences at community events.
- Engaged customers through interactive product sampling and demonstrations.
- Educated potential buyers on product benefits and usage techniques.
- Built relationships with customers to foster brand loyalty and repeat business.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Assisted other demonstrators when needed with setting up displays or preparing promotional materials.
- Resolved any issues or problems encountered during demonstrations in a timely manner.
- Gathered feedback from customers regarding their experience with the product being demonstrated for future improvement purposes.
- Engaged customers warmly and encouraged each to try products, boosting sales of items.
- Gave out product samples, coupons and pamphlets to encourage sales.
Education
Sales Skills Development - Small Business Development
British Columbia Institute of Technology
Burnaby 09.1997 - 05.1998
Hotel Management Degree - Hotel Management
George Brown College
Toronto 05.1982 - 05.1984
Skills
- Customer service oriented
- Conflict resolution
- Cash handling
- People oriented
- Front desk operations
- Effective communication
References
References available upon request.
Timeline
Customer Service/Night Supervisor
Dagmar Ski Resort
12.2015 - Current
Part time Receptionist
Johnston Montgomery Watson Law Firm
01.2013 - 02.2022
Sales Skills Development - Small Business Development
British Columbia Institute of Technology
09.1997 - 05.1998
Hotel Management Degree - Hotel Management
George Brown College
05.1982 - 05.1984
Product Demonstrator
Self employed