Summary
Work History
Education
Skills
Timeline
Generic

Heather Watt

Burlington,Ontario

Summary

Dynamic sales professional with proven expertise in upselling and strategic planning, honed across roles at Moores Clothing and Shoes For Men, Freshco & Company, and GUESS. Excelled in promotional support and persuasion, driving sales and exceeding targets. Skilled in retail loss prevention and cash register operation, achieving a notable increase in customer satisfaction and repeat business.

Work History

Sales Associate

Moores Clothing and Shoes For Men
Burlington/Oakville/Ottawa, Ontario
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped customers find specific products, answered questions, and offered product advice.

Field Sales Representative

Freshco & Company
Burlington/Oakville , Ontario
  • Provided product demonstrations to introduce new products to the marketplace.
  • Maintained accurate records of all sales activities including quotations, orders placed.
  • Provided exceptional customer service to ensure satisfaction and repeat business.
  • Replenished and arranged items to maintain appearance.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Sales Assistant

GUESS
Burlington, Ontario
  • Greeted customers and provided assistance with product selection.
  • Replenished merchandise on shelves as needed throughout the day.
  • Processed orders accurately and efficiently using a POS system.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Managed cash register transactions accurately and efficiently.
  • Assisted customers with returns, exchanges and refunds.

Lead Flight Attendant

SWOOP
Mississauga, Ontario
  • Maintained an up-to-date knowledge of airline policies and procedures as well as federal aviation regulations.
  • Trained new cabin crew members on safety procedures, customer service techniques.
  • Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
  • Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
  • Coordinated meals, snacks, beverages, entertainment systems, sales activities. for passengers on board flights.
  • Provided first aid to passengers in need of medical assistance during flight.

Education

High School Diploma -

St. Ignatius of Loyola
Oakville, ON

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Cash register operation
  • Strategic planning
  • Persuasion techniques

Timeline

Sales Associate

Moores Clothing and Shoes For Men

Field Sales Representative

Freshco & Company

Sales Assistant

GUESS

Lead Flight Attendant

SWOOP

High School Diploma -

St. Ignatius of Loyola

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Heather Watt