Heather Warshawski
Fort Saskatchewan,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Xtreme Marine & Wyes Guys
03.2020 - 03.2023
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Reduced overhead costs with effective inventory management of office supplies and equipment maintenance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Plumber, Level 1
Star Mechanical Edmonton
09.2021 - 03.2022
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential properties.
- Increased client retention, providing exceptional customer service through timely project completion.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
Administrative Assistant
SPS Chartered Professional Accountants
03.2018 - 05.2020
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Medical Transcription, Editing And Documentation
ICS Canada
2024
Business Management Diploma
NorQuest College
Edmonton, AB2015
Skills
- Database Management
- Scheduling
- Office Administration
- Workflow Optimization
- Bookkeeping
- Creative Solutions
- Effective Communication
Timeline
Plumber, Level 1
Star Mechanical Edmonton
09.2021 - 03.2022
Administrative Assistant
Xtreme Marine & Wyes Guys
03.2020 - 03.2023
Administrative Assistant
SPS Chartered Professional Accountants
03.2018 - 05.2020
Medical Transcription, Editing And Documentation
ICS Canada
Business Management Diploma
NorQuest College
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