Heather Walker
North Bay,Canada
Summary
Dynamic Project Coordinator with a proven track record at YES Employment Services & North Bay & District Chamber of Commerce as well as the Crisis Centre. Excelled in project coordination and stakeholder communication, enhancing program success and team productivity. Skilled in Microsoft Office and adept at fostering positive relationships, demonstrating exceptional problem-solving and adaptability.
Overview
17
17
years of professional experience
Work History
RNIP Project Coordinator
YES Employment Services & North Bay & District Chamber of Commerce
North Bay, Canada
09.2020 - Current
- Worked alongside community partners to ensure program success, connected newcomers with settlement services, prepared written packages for evaluation, and interviewed and assessed candidates.
- Addressed inquiries and collaborated with employers.
- Maintained the RNIP website, assisted in marketing the program, and traveled to various surrounding communities.
- Delivered presentations to diverse audiences.
- Kept the pilot project on schedule by managing deadlines and adjusting workflow.
- Created files and maintained data in each file ensuring accurate data; maintained spreadsheets through data entry, verifying information and producing reports.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Served as liaison between departments to ensure ongoing communication.
- Contributed to the execution of a comprehensive survey on homelessness and its impact on local businesses. The full survey report detailed the insights and recommendations from businesses across North Bay.
- Compiled essential documents ensuring clear communication with stakeholders.
Supervised Access Worker
Nipissing Supervised Access Centre
North Bay, Canada
10.2012 - 08.2013
- Provided a safe environment for visits and exchanges, prioritizing child safety.
- Compiled detailed observations from each visit.
- Designed innovative strategies specific to each family's needs, fostering healthy and effective communication.
- Prepared reports summarizing progress made by clients during supervision periods.
- Fostered client relationships by offering empathetic, non-judgmental support during supervised access visits.
Residential Counsellor
Futures Residence Crisis Centre North Bay
North Bay, Canada
05.2008 - 08.2013
- Provided housing and meals for homeless youth who required support and guidance.
- Supported residents facing mental health challenges, facilitating weekly counseling sessions.
- Maintained a calm environment, reducing the occurrence of potential incidents.
- Provided a stable and supportive home environment for at-risk individuals, contributing to their overall well-being.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
Education
Bachelor of Arts - Sociology, Minor in French
Nipissing University
North Bay, CanadaSocial Service Worker Diploma -
Canadore College
North Bay, CanadaSkills
- Problem-Solving and Decision Making
- Project Coordination
- Time Management
- Detail Oriented
- Organization & Documentation Management
- Strong Oral and Written Communication
- Ability to work well under pressure
- Proficient in Word, Excel & PowerPoint
- Proficient in Outlook & Microsoft Teams
- Proficient in Zoom
- Adaptability & Dependability
- Takes initiative & motivated
- Ability to work well independently or in a group setting
- Valid Ontario Driver's license and use of a reliable vehicle
References
Available upon request.
Languages
- English ●●●●●
- French, ●●●○○
Timeline
RNIP Project Coordinator
YES Employment Services & North Bay & District Chamber of Commerce
09.2020 - Current
Supervised Access Worker
Nipissing Supervised Access Centre
10.2012 - 08.2013
Residential Counsellor
Futures Residence Crisis Centre North Bay
05.2008 - 08.2013
Bachelor of Arts - Sociology, Minor in French
Nipissing University
Social Service Worker Diploma -
Canadore College
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