Heather Tifft
Thousand Oaks
Summary
Dynamic and results-driven medical professional with a proven track record in targeting, promoting, and selling patient health and wellness. Experienced in building and maintaining strong relationships with physicians, physician assistants, patients, and support staff. Adept at providing clinical messaging, and integrating support logistics to meet patient needs. Demonstrates strong analytical skills and business acumen, with the ability to identify opportunities for business expansion. Skilled in applying technical and scientific knowledge to patients, and well-versed in executing educational initiatives. Committed to staying current with industry trends, with a proactive approach to driving company objectives. Proficient in Slack, and Microsoft Office Suite, with a focus on collaboration, initiative, and execution.
Overview
7
7
years of professional experience
Work History
Behavioral Health Coach
Miga
04.2024 - 08.2024
- Built and maintained strong, trust-based relationships with a diverse patient base, ensuring continued engagement and adherence to wellness plans
- Delivered tailored, persuasive communication using motivational interviewing to guide patients towards achieving challenging health goals
- Collaborated with healthcare providers (MDs, nurse practitioners, and dietitians) to develop and implement personalized wellness strategies, demonstrating teamwork and the ability to coordinate with internal and external stakeholders to meet shared objectives
- Monitored and analyzed patient data through remote patient monitoring devices
- Insights from monitoring Scales, Blood pressure Cuffs and patient feedback allowed insights helpful in adjusting care plans and provided timely interventions
- Executed patient-specific action plans by setting and tracking weekly goals, directly contributing to positive health outcomes, and ultimately the success of Miga patients
- Provided expert guidance on health topics, staying current with the latest research and best practices in wellness, reflecting the need to remain a technical expert on products and industry trends.
Health Coach/Customer Experience (CCX)
Noom
07.2019 - 03.2024
- Managed and nurtured a B2B client portfolio of 150-250 clients, including pharmaceutical companies and insurance providers, achieving a consistent 95% CSAT score through personalized, strategic engagement
- Successfully onboarded new Noom clients from major partnerships, ensuring a seamless transition and high adoption rates of Noom’s health management tools
- Leveraged advanced communication techniques including motivational interviewing and problem-solving to engage clients, resulting in a 20% increase in active Noom users
- Developed and implemented client engagement strategies, increasing retention by 15% by addressing specific client needs and providing tailored support to Noom clients
- Analyzed client feedback and market trends to create and refine educational tools, improving client utilization of Noom’s application features
- Collaborated with cross-functional teams to exceed role expectations, demonstrating teamwork, initiative, and a strong execution-oriented mindset.
Personal Trainer
Blue Ocean Fitness
07.2018 - 07.2019
- Assessed client health and wellness goals, developing personalized fitness programs that aligned with each client’s specific needs
- Built and maintained strong relationships with Blue Ocean Fitness clients to ensure continued engagement and adherence to prescribed fitness programs
- Provided ongoing guidance and education on fitness best practices
- Monitored client progress and adapted fitness programs as needed, demonstrating initiative and execution-oriented behavior, which was important in driving brand adoption and ensuring customer engagement and satisfaction.
Executive Assistant
Packaging Concepts Inc
08.2017 - 07.2018
- Managed executive schedules and coordinated logistics, ensuring seamless operations, effective time management, coordination of product support logistics, and integration of internal resources to address customer needs
- Performed high-level administrative duties, including preparing reports and handling correspondence, which required strong organizational skills and attention to detail, essential for managing complex processes and maintaining accurate records of customer interactions
- Supported strategic initiatives by assisting in the planning and execution of company initiatives and meetings, demonstrating the ability to collaborate with internal teams to achieve business objectives
- Maintained a professional demeanor in all interactions, effectively representing the company, and establishing strong business relationships with targeted clients.
Education
Bachelors - Health Science
University of Nevada
Skills
- Management and Relationship Building
- Persuasion, Influence, and Negotiation
- Tailored Communication and Consultative Support
- Analytical Skills and Market Awareness
- Execution-Oriented
- Teamwork, Collaboration, and initiative
- Technical and Product Expertise
- Organizational and Logistical Skills
Timeline
Behavioral Health Coach
Miga
04.2024 - 08.2024
Health Coach/Customer Experience (CCX)
Noom
07.2019 - 03.2024
Personal Trainer
Blue Ocean Fitness
07.2018 - 07.2019
Executive Assistant
Packaging Concepts Inc
08.2017 - 07.2018
Bachelors - Health Science
University of Nevada
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