Summary
Overview
Work History
Education
Skills
Timeline
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Heather Thompson

Moreno Valley

Summary

Experienced Human Resources professional with a solid educational foundation and hands-on experience. Skilled in building positive relationships and fostering engagement among colleagues and staff. Seeking to utilize HR expertise to drive organizational success and improve employee satisfaction. Dedicated to creating a collaborative work environment that supports professional growth. Looking for a role to contribute to a positive workplace culture and make a significant impact on organizational success.

Overview

23
23
years of professional experience

Work History

National Coordinator, Labor Relations

Coalition of Kaiser Permanente Unions
10.2014 - Current
  • Thoroughly investigate claims of collective bargaining agreement violations
  • Facilitate settlement agreements utilizing mediation skills
  • Prepare all evidence and witnesses for arbitration panel and Unfair Labor Practice cases
  • Create and respond to formal and informal requests for information
  • Create and maintain tracking systems for disputes, requests for information, and Unfair Labor Practices
  • Build and maintain positive relationships with various individuals, including key union and management leaders and frontline staff
  • Provided day-to-day supervision of a team of 10+ remote employees
  • Develop leaders using coaching and mentoring skills
  • Design and manage campaigns and projects that improved employee attendance and mail order pharmacy utilization
  • Served as lead negotiator for staff union collective bargaining
  • Successfully completed Kaiser’s Executive Leadership Program at Harvard Business School
  • Monitored progress towards organizational goals, adjusting strategies as needed to ensure continued success.
  • Developed strategic plans to enhance the growth and success of nationwide initiatives.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Managed financial resources responsibly to ensure funds were allocated appropriately across various programs within the organization''s budgetary constraints.
  • Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
  • Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.

Union Partnership Representative

Kaiser Permanente Northwest
05.2002 - 10.2014
  • Hold labor and management accountable to the provisions of the National (Collective Bargaining) Agreement
  • Routinely provided coaching and mentoring to labor representatives
  • Produced and delivered educational and training programs
  • Designed and managed change initiatives utilizing process improvement tools
  • Improved employee wellness and safety outcomes by implementing evidenced based programs
  • Effectual meeting facilitation
  • Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
  • Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
  • Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
  • Streamlined internal processes within the organization to increase efficiency while reducing costs.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Participated in labor-management meetings to discuss labor issues.

Education

Master - Study of Law

University of Southern California Gould School of Law
Los Angeles, CA
12-2022

Bachelor of Arts - Psychology

Florida International University
Miami, FL
04-2021

Skills

  • Data-driven decision making
  • Project management
  • Effective communication
  • Strong organizational skills
  • Effective problem resolution
  • Mediation
  • Effective negotiation skills
  • Conducting investigations
  • Collaborative problem resolution
  • Human resources law expertise
  • Legal Research
  • National Labor Relations Act knowledge
  • Equal employment opportunity knowledge
  • Experience with ADA regulations
  • Contract drafting
  • Contract analysis
  • Research methodology and analysis
  • Strategic partnership development
  • Stakeholder engagement
  • Effective meeting facilitation
  • Persuasive communication
  • Negotiation proficiency

Timeline

National Coordinator, Labor Relations

Coalition of Kaiser Permanente Unions
10.2014 - Current

Union Partnership Representative

Kaiser Permanente Northwest
05.2002 - 10.2014

Master - Study of Law

University of Southern California Gould School of Law

Bachelor of Arts - Psychology

Florida International University

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Heather Thompson