Heather Stubbs
Kamloops,BC
Summary
Dynamic Cleaning Manager at Castle Cheese with proven expertise in team leadership and regulatory compliance. Successfully enhanced operational efficiency through strategic work scheduling and quality control measures. Recognized for producing timely reports and ensuring health code adherence, driving a culture of excellence and accountability within the team.
Overview
22
22
years of professional experience
Work History
Cleaning Manager
Castle Cheese
Lumby, British Columbia
03.2012 - 10.2019
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all applicable health codes in the workplace through regular audits.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
Truck Dispatcher
Greyhound Canada
Grande Prairie, Alberta
11.2005 - 12.2007
- Processed transportation orders and entered data accurately into the dispatch system.
- Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Resolved any issues or problems that arose during transport operations.
Customer Service Representative
Early Bird Awards
Kelowna, British Columbia
07.1997 - 02.2005
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
George Elliot Secondary
Lake Country, BC01-1999
Volunteer At Salvation Army
Kelowna, BCConflict Resolution Course
Maple Ridge, BCPeer Navigator Training
Kamloops, BCSkills
- Team leadership
- Work scheduling
- Regulatory compliance
- Employee training
- Customer service
- Quality assurance
- Time management
- Chemical handling
- Workload prioritization
- Cleaning processes
References
References available upon request.
Timeline
Cleaning Manager
Castle Cheese
03.2012 - 10.2019
Truck Dispatcher
Greyhound Canada
11.2005 - 12.2007
Customer Service Representative
Early Bird Awards
07.1997 - 02.2005
George Elliot Secondary
Volunteer At Salvation Army
Conflict Resolution Course
Peer Navigator Training