Heather Strickland

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Streamlined opening and closing procedures as integral member of store staff.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Facilitated team-building exercises to foster collaboration between department members.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
• Boosted training session effectiveness with integration of multimedia tools.
• Increased employee competency with creation of targeted skill development paths.
• Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
• Provided coaching and mentoring to employees.
• Trained and mentored Number new personnel hired to fulfill various roles.
• Established and maintained quality control standards.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Collected, handled and documented payments for travel services and associated feels.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Streamlined booking processes for increased efficiency and reduced client wait times.
• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Handled sensitive information with professionalism and discretion.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Organized group tours, ensuring a seamless experience from start to finish for all participants.
• Followed up with customers to increase customer service with travel plans.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

Same as above