Heather Street
MEDICINE HAT,AB
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Owner
Peanuts Pub
2005.01 - 2015.01
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Payroll
- Accounts payable
- Balance daily cash from waitresses cashouts. VLT's, and ATM machine
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Daily and weekly VLT reports
- Menu design and preparation
Bartender
Corona Hotel
2003.01 - 2005.01
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Provided excellent customer service
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
Alamo Saloon
1995.01 - 2002.01
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained all new employees.
- responsible for large amounts of money.
- Nightly cash out of sales.
Education
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.1984
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Great organizational skills
- Able to work well or with a team
Additional Information
In the years since I have been in the service industry I have been working in the school system as an educational assistant as well as a literacy interventionist.
I have a combined 17 years of volunteering with SD76, Little League Baseball, and American Legion Baseball.
This summer I was a volunteer bartender for a foundation that raises money for Mental Health, Strike Out Stygma, and will do so in the years to come.
Timeline
Owner
Peanuts Pub
2005.01 - 2015.01
Bartender
Corona Hotel
2003.01 - 2005.01
Waitress
Alamo Saloon
1995.01 - 2002.01
High School Diploma -
Lord Beaverbrook High School
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