Heather Stratos

Yreka

Summary

Qualified Site Coordinator with strong background in managing after-school programs and ensuring safe, engaging environment for students. Successfully led initiatives to improve student participation and fostered positive relationships with parents and community partners. Demonstrated leadership and organizational skills while effectively managing staff and resources.

Overview

years of professional experience

Work History

After-School Site Coordinator / Aide II

Grenada Elementary School

Grenada, CA

08.2019 - Current

Coordinated daily after-school activities to enhance student engagement and learning outcomes.
Developed and implemented age-appropriate educational programs to support diverse learning needs.
Collaborated with teachers and parents to ensure effective communication regarding student progress and behavior.
Trained and supervised staff in best practices for child supervision and safety regulations.
Increased student participation by effectively promoting the after-school program through various communication channels.
Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.

Customer Service Associate

Scott Valley Feed And Garden

Yreka, California

03.2016 - Current

Trained new team members on customer service protocols and company policies.
Oversaw daily operations of the customer service desk, maintaining high standards of service delivery.
Trained and mentored staff on best practices for sales techniques and product knowledge.
Cultivated relationships with local vendors to ensure timely stock replenishment and competitive pricing.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

House Manager

O-O Enterprises

Yreka, California

06.2014 - Current

Maintain a clean and orderly house, indoor and out
Transported to daily appointments
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
Managed various tasks, including patient transportation and appointment scheduling
Provided mental and emotional support to keep clients happy and healthy
Oversaw daily household operations ensuring efficiency and high standards of service.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

Operations Supervisor

Stewart Mineral Springs Resort

Weed, CA

05.2012 - 11.2015

Developed new policies and employee relations so that the whole organization could run smoothly with less mistakes
Oversaw daily operations, ensuring compliance with safety and quality standards.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance
Trained, mentored and motivated employees to maximize team productivity
Motivated employees to share ideas and feedback
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
Created schedules that promoted a happier and more productive work environment
Maintained an environment that was conducive with great employee relations
Maintained OSHA standards and ensured that guidelines were adhered to
Implemented all new State and Federal labor laws
Ensured that all supplies needed for employees to properly complete task were available
Oversaw all employees in all departments; Housekeeping, Front Desk, Massage, Bathhouse, Maintenance, and Restaurant
Created new forms and documentation procedures to streamline efficiency
Processed payroll

Education

Associate of Arts - Social Science Emphasis

College of The Siskiyous