Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Stead

Straffordville ,ON

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and streamline operations in high-volume dining environments. Adept at cash handling and fostering team collaboration, consistently delivering memorable dining experiences while maintaining a professional appearance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Swiss Chalet
10.2022 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Assisted with food preparation and presentation to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area to ensure safety standards.
  • Collaborated with kitchen staff to streamline order delivery process.
  • Learned menu items thoroughly to provide accurate recommendations to guests.
  • Supported team members during busy shifts, fostering a collaborative atmosphere.
  • Adapted quickly to changing priorities and customer needs in high-pressure situations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Group Home Manager

Prospect House
02.2018 - 03.2020
  • Managed daily operations to ensure compliance with state regulations and agency standards.
  • Developed and implemented individualized care plans for residents, promoting their well-being and independence.
  • Coordinated staff schedules, ensuring adequate coverage for all shifts and maintaining continuity of care.
  • Trained new employees on best practices in resident care and safety protocols.
  • Monitored resident progress through regular assessments, adjusting care plans as necessary to meet changing needs.
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
  • Improved communication with residents' families, providing regular updates and building trust through transparency.

Homeless Shelter Worker

The Inn of Oxford County
01.2018 - 03.2020
  • Provided crisis intervention support to individuals experiencing homelessness.
  • Assisted clients with accessing resources for housing and employment opportunities.
  • Monitored shelter environment to ensure safety, cleanliness, and adherence to policies.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.

Server/ Housekeeping

The Mill Tales Inn
08.2011 - 01.2018
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Processed customer orders accurately using point-of-sale system for efficient transactions.
  • Assisted in training new staff on operational procedures and menu knowledge.
  • Upsold menu items, increasing overall sales through effective communication techniques.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Education

OSSD -

Glendale High School
Tillsonburg, ON

Community Service Worker -

Trios College
London, ON
02.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Positive and professional
  • Punctual and reliable

Certification

Smart Serve

Timeline

Server

Swiss Chalet
10.2022 - Current

Group Home Manager

Prospect House
02.2018 - 03.2020

Homeless Shelter Worker

The Inn of Oxford County
01.2018 - 03.2020

Server/ Housekeeping

The Mill Tales Inn
08.2011 - 01.2018

OSSD -

Glendale High School

Community Service Worker -

Trios College

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Heather Stead