HEATHER SIMPSON
Abbotsford
Summary
Customer Service expert with over 10 years of success in client-facing roles, including management experience and project management. Highly skilled at building and maintaining trust with clients and teams at all levels of enterprise. A solution-oriented people-person with a passion for delivering unparalleled service, fostering genuine connections, and achieving long- and short-term goals within an organization.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Eagle View Dental
2023 - Current
- Managed front desk operations, ensuring smooth patient check-in/check out and appointment scheduling.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained accurate patient records using Cleardent.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Coordinated insurance verification and billing inquiries, ensuring accurate patient records.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
Customer Success Lead
Valley Countertops
06.2019 - 08.2022
- Provided personable customer service as primary point of contact for all new clients
- Drafted sales quotes and delivered them to clients
- Planned and defined the scope of projects according to the needs of the client, while also preserving timelines for both client and staff
- Ensured timelines for installations were met by organizing multiple schedules across departments
- Maintained clear communication with clients, upper management, and contractors
- Responsible for managing complex systems using concise data entry and time management
- Engaged with customers to obtain feedback, then collaborated with all departments to establish realistic and efficient improvements
- Trained and coached staff, delegated tasks, improved and documented processes
- Assisted with additional office duties during periods of high workflow
Manager of Framing
Michael’s
02.2016 - 11.2018
- Provided excellent customer service and sales, resolving any escalated customer issues politely and productively
- Maintained effective communication with head office, district management, and staff
- Supervised the incorporation of new staff by interviewing, hiring, and training employees
- Created and managed employee schedules
- Monitored sales and ensured both individual and store sales goals were achieved
- Constructed custom frames by hand based on complex orders
Senior Veterinarian Assistant
Aldergrove Animal Hospital
06.2013 - 01.2016
- Provided compassionate and caring service to clients, often during stressful situations
- Promptly responded to emails clients; answered telephone inquiries
- Processed and handling important documents including medical information
- Recommended products to clients based on the needs of their pet
- Filled prescriptions; instructed clients on proper administration of drugs
- Assisted during surgeries/recovery; prepared blood specimens
- Filed lab requisitions online through Idexx
Education
Dental Reception Certificate -
Strictly Dental Reception Inc.
01.2022
Veterinary & Office Assistant Certificate - undefined
Douglas College
01.2009
Grade 12 Diploma - undefined
Aldergrove Community Secondary School
01.2008
Skills
- Effective, personable communication
- Technically savvy, computer literate
- Familiar with Microsoft, Google, and Apple products and software
- Planning & documentation
- Creative problem-solving
- Process improvement
- Training, delegation, coaching
- Project management
- Workforce coordination
- Veterinary assistance
- Office management
Timeline
Customer Success Lead
Valley Countertops
06.2019 - 08.2022
Manager of Framing
Michael’s
02.2016 - 11.2018
Senior Veterinarian Assistant
Aldergrove Animal Hospital
06.2013 - 01.2016
Veterinary & Office Assistant Certificate - undefined
Douglas College
Grade 12 Diploma - undefined
Aldergrove Community Secondary School
Receptionist
Eagle View Dental
2023 - Current
Dental Reception Certificate -
Strictly Dental Reception Inc.