HEATHER SHORTEN
Cobourg,ON
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
20
20
years of professional experience
Work History
Quality Assurance Technician
Canada Candy Canada
05.2019 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Inspected finished products for overall quality .
- Addressed non-conformance issues, pausing production to correct errors.
- Educated employees on GMP Practices
- Updated inspection journals and daily summary logs with quality-related data
- Educated employees on specific QA standards and confirmed maintenance of standards
Childhood Educator
YMCA Cobourg
01.2016 - 04.2019
- Provide quality care, service and support to children and their families
- Plans and implements child centered programs in accordance with the YMCA curriculum
Child Care Worker
Care Provider
01.2015 - 01.2016
- Provide in home care for senior client requiring assistance
- Offer companionship including conversation, reading, assistance with correspondence
- Perform errands including grocery shopping, banking, appointments, pick-ups and deliveries
- Housekeeping 2012
- Legion Village Retirement Residence
- Provided housekeeping for seniors' residence, 3 Years
- Sunshine Heights Day Care
- Provided child care services for children age 3-10
- Designed, scheduled and delivered children's programming
- Arts and Crafts
Resident Worker
Transition House Emergency Shelter
01.2015
- Briefed/ Debriefed on client caseload
- Completed required case intake documentation e.g
- Client History, OW
- Applied active listening skills to clients with issue resolution and problem solving
- Documented incidents in client case files
- Responded to inquiries from potential clients and family
- Served meals, performed room searches and custodial duties
Owner/Operator
Partner's, Grime
01.2004 - 01.2016
- Professional residential and commercial cleaning service
Education
Certificate - Vulnerability Assessment For Food Fraud
BRCGS
06.2023
Certificate - SQF Manufacturing Internal Auditor Training
SGS Academy
08.2022
St. John Ambulance Standard First Aid with CPR C + AED -
Loyalist College
Certificate - Introduction To Food Safety And HACCP
NSF International
09.2021
Crisis and Harm Reduction Certificate -
Asimco College of Business, Healthcare and Technology, Secondary School
Completed the Food Service Worker Course-Port Food Safety Training Course-Port Hope Health Unit AODA Customer Service Training Certificate -
Loyalist College of Applied Arts And Technology
Belleville, ONDiploma -
Ajax High School
Ajax, ON06.1984
Skills
- Microbial Testing
- Quality Assurance and Control
- Problem-Solving Skills
- Line Checking
- Quality Improvement
- Internal Audits
Timeline
Quality Assurance Technician
Canada Candy Canada
05.2019 - Current
Childhood Educator
YMCA Cobourg
01.2016 - 04.2019
Child Care Worker
Care Provider
01.2015 - 01.2016
Resident Worker
Transition House Emergency Shelter
01.2015
Owner/Operator
Partner's, Grime
01.2004 - 01.2016
Certificate - Vulnerability Assessment For Food Fraud
BRCGS
Certificate - SQF Manufacturing Internal Auditor Training
SGS Academy
St. John Ambulance Standard First Aid with CPR C + AED -
Loyalist College
Certificate - Introduction To Food Safety And HACCP
NSF International
Crisis and Harm Reduction Certificate -
Asimco College of Business, Healthcare and Technology, Secondary School
Completed the Food Service Worker Course-Port Food Safety Training Course-Port Hope Health Unit AODA Customer Service Training Certificate -
Loyalist College of Applied Arts And Technology
Diploma -
Ajax High School
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