Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Schwarze

Newmarket,ON

Summary

Results-driven retail management professional bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Bringing creative approaches to meeting customer needs, business targets and maximizing team efficiency. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

6
6
years of professional experience

Work History

Store Manager

Pandora
11.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele while adhering to company policies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for hiring, training and mentoring new staff members.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

Assistant Store Manager

Michael Kors
02.2019 - 11.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Store Manager

Jean Machine
01.2018 - 02.2019
  • Interviewed job candidates and made staffing decisions
  • Coordinated sales promotions and provided sales targets
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Meet or exceed store sales and profit targets
  • Reported to the district manager regarding all store and staff issues
  • Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegated work among staff
  • Maintain store set up and daily operations through schedule optimization and delegation
  • Counted cash drawers and made bank deposits
  • Generated repeat business through exceptional customer service.

Education

High School Diploma -

Dr. John M. Denison Secondary School
Newmarket, Ontario
06.2015

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Team Building and Leadership
  • Recruitment and hiring
  • Performance Analysis
  • Training and mentoring

References

  • Candice Miller, 416-836-0415 , District Manager, Pandora
  • Marissa Roche, 647-884-4907, District Manager, Michael Kors

Timeline

Store Manager

Pandora
11.2019 - Current

Assistant Store Manager

Michael Kors
02.2019 - 11.2019

Store Manager

Jean Machine
01.2018 - 02.2019

High School Diploma -

Dr. John M. Denison Secondary School

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Heather Schwarze