Heather Sanders
Vallejo
Summary
I am a well-rounded individual committed to providing guests with genuine hospitality, and delivering exceptional services. Talented and skilled multitasker comfortable juggling competing priorities. Remains calm and poised in fast-paced environments. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Large gaps in work history were filled with non-paid experiences of raising a family and managing a household.
Overview
17
17
years of professional experience
Work History
Maintenance Coordinator/Move-In Coordinator
Vallejo Realty Management
Vallejo
06.2016 - 04.2019
- Performed inspections on both occupied and unoccupied properties to maintain up-to-code status, and identify needed maintenance repairs.
- Coordinated between vendors for repairs, tenants of occupied properties, and owners of the properties, to facilitate quick and properly performed work.
- Planned larger repair jobs with owners, requiring joint financial budgeting and repeated follow-up with vendors and home insurance companies.
- In-depth inspections prior to tenant move-out to detail any issues they may have with getting a full refund of security deposit.
- In-depth inspections post-tenant move-out to assess damage left by the tenant, and to coordinate with vendors on a speedy repair to facilitate a quick turnover.
- Available by phone and email to all of the tenants and owners, for them to express when they may be having maintenance issues, or if they would like upgrades within the stipulations of the rental agreements. At the time of my working there, there were approximately 350 units across over 280 properties, ranging from single-family homes to apartment buildings.
- Finding new vendors to perform maintenance work, and obtaining all proper forms of identification and insurance. Obtaining up-to-date identification and insurance on all existing vendors.
- Obtaining up-to-date home insurance information on all properties from homeowners, both individuals and holding companies.
- Kept good relations and helped facilitate resolution between property owners, vendors, and tenants.
- This job requires good communication skills, along with a personable approach, while needing to be firm in decision-making.
- Occasionally required working with the Vallejo Police Department to evict tenants or squatters.
Work Experience Prior to 2008
Varied
Vallejo
01.2002 - 05.2008
- In 2002-2003, I worked with a mobile auto body paint and repair shop. They were based in Vallejo, but we traveled to all neighboring cities as well. Performed all prep work on the vehicles, spot touch-up painting, and turned in and collected invoices from the dealerships' representatives.
- In 2003-2004, I worked at a local Jamba Juice. Performed all front and back-of-house duties. Examples: restocking the refrigerator and walk-in freezer, cleaning back-of-house areas, cleaning front-of-house areas, fulfilling customer orders, and cashier duties.
- In 2004-2005, I worked at Chardonnay Golf Club. I worked at the clubhouse as a waitress, performing customer-facing responsibilities like taking and serving customers' orders. I worked at the golf tournaments by serving drinks via a golf cart, needing to mix drinks on-site in the back of the golf cart. I worked larger events as both a waitress and a bar aide, making sure to serve with proper form and etiquette, properly opening and pouring wine, stocking and restocking the bar before and during an event, and mixing and serving drinks from the bar.
- In 2005, I worked with a Novato temp agency. I was a temp as a receptionist at Ghilotti Brothers Construction. Then I went on to temp for Innovative Arts in sales data entry.
- In 2005-2008, I worked full-time at Innovative Arts in the sales data entry department. Started with being responsible for just local sales data entry, then advanced to our whole state, and then advanced to four states, some being in different time zones. Duties included contacting and collecting raw sales data from every sales associate, converting raw data into company Excel sheets, calculating sales projections for future orders to inform the art department of inventory needs to accommodate, and attending weekly team meetings to assess what products are selling and what products need to be discontinued, informing all sales associates of future changes or product pushes. By 2007, I was responsible for the sales data of over 250 sales associates, with 50 main sales managers that I was in direct contact with.
Education
High School Diploma -
Vallejo High School
Vallejo06-2004
Skills
- Customer service
- Communication skills
- Project management
- Team collaboration
- Problem solving
- Conflict resolution
- Leadership skills
- Vendor relations
- Time management abilities
- Organizational skills
- Adaptability and flexibility
- Task prioritization
References
References available upon request.
Timeline
Maintenance Coordinator/Move-In Coordinator
Vallejo Realty Management
06.2016 - 04.2019
Work Experience Prior to 2008
Varied
01.2002 - 05.2008
High School Diploma -
Vallejo High School
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