Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Robinson

Westerose,AB

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training and motivated to learn, grow and excel. To obtain a job that will challenge and allow the use of the education, skills and life experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Guard for Commissionaires

Commissionaires
01.2012 - Current
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
  • Wrote reports of daily activities and irregularities such as property damage, prisoner activities, accidents and unusual occurrences.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Resolved complaints and issues involving prisoners.
  • Responded immediately in emergency situations, applying CPR and First Aid training.
  • Maintained open communication with security team members and building supervisors via radios, telephones and digital means.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Maintained composure and professionalism while screening prisoners during high volume periods.
  • Prepared regular written logs and incident report at close of each shift.
  • Operated detecting devices to screen individuals prior to entrance to facility.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Work flexible hours across night, weekend and holiday shifts.

Victim Advocate

Victim Services
01.2007 - Current
  • Coordinated individual and group counseling to meet victim service standards.
  • Liaised with members of justice system on behalf of client.
  • Provided comprehensive services including assessment, goal setting, and service plans.
  • Accompanied clients to court to clarify processes and procedures.
  • Collected statistical data and updated documentation to maintain client records.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Supported victims, family members and witnesses through various systems including law enforcement, healthcare, and social services.
  • Developed safety plans to meet victims' assessment of need.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Completed home welfare checks to align with state and program guidelines.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services

Preschool Teacher

Breton Playschool
09.2007 - 05.2017
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Allowed for ample outdoor discovery time each day.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Used classroom observations to create written assessments of student performance.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Taught average of 35 children per school year.
  • Coordinated parent-teacher conferences during school year.
  • Nurtured supportive learning environment, often used as model for other classrooms.

Probation Officer

Leduc Probation
03.2016 - 04.2017
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Ensured adherence to all legal requirements and performed office, home and employment visits per week.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Contacted victims in criminal investigations in regard to restitution.
  • Coordinated community and job placement resources.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.

Education

High School Diploma -

Winfield Jr And Sr High School
Winfield
06.1985

Some College (No Degree) - Early Childhood Education

Edmonton
Edmonton

Skills

  • Surveillance
  • Security Camera Monitoring
  • Prevention of Criminal Activity
  • Creative Lesson Planning
  • First Aid and CPR certified
  • Program development and management
  • Outreach Programming
  • Mental Health
  • Case Management
  • Current Security clearance
  • Intake procedures
  • Risk and needs assessments
  • Crisis intervention techniques

Certification

Victim Advocate Core Training.

Maskwacis Cree Cross-cultural Sensitivity training.

Safely Maintaining the difficult client.

Adult sexual assault training.

Individual crisis intervention and Peer Support.

Group Crisis Intervention.

Advanced Group Crisis Intervention.

Family Violence Justice System Training.

Victims of Homicide Training.

Death Notification Training.

RCMP "K" Division training with Crown Prosecutor, Medical Examiner, Victim's rights and Criminal Justice System.

Mental Health First Aid.

ASIST.

AVS-100.

JOIN.





Provincial Emergency Social Services Certificate.

MADD death notification training.

Emergency First Aid-Level A CPR.

AED

ORCA, PROS, CPIC and PAT databases.

Timeline

Probation Officer

Leduc Probation
03.2016 - 04.2017

Guard for Commissionaires

Commissionaires
01.2012 - Current

Preschool Teacher

Breton Playschool
09.2007 - 05.2017

Victim Advocate

Victim Services
01.2007 - Current

High School Diploma -

Winfield Jr And Sr High School

Some College (No Degree) - Early Childhood Education

Edmonton

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Heather Robinson