Heather Robins

• Mixed cocktails and served beverages to guests at events such as the Rainmaker Rodeo, Dinner Theaters, Weddings, Fundraisers, and Birthdays.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Prepared garnishes and cocktail ingredients for optimal presentation and flavor.
• Followed health and safety regulations to maintain a safe working environment.
• Processed payments accurately and efficiently with POS system.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Poured wine, beer, and cocktails for patrons.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Effectively multitasked within fast-paced environment.

Case Coordinator (non-RC)

November 2024 to Current

· Intake, review, and management of applications under Sections 15 and 28 of Surface Rights Act, verifying compliance with legislation.

· Drafting correspondence to all parties and managing any submissions received.

· Executed case management for assigned files, preparing hearing document packages, drafting, and reviewing decisions, for the Panel Members to review and sign.

· Working with software programs such as Microsoft Office, Adobe Acrobat, and SharePoint for document management tasks.

· Utilizing Lean Six Sigma training to contribute innovative ideas and solutions to enhance performance and outcomes.

Case Coordinator (RC)

September 2018 to November 2024

· Reviewing and processing Rental Compensation (RC) applications pursuant to the Surface Rights Act.

· Analyzing and confirming evidence in support of submitted applications (e.g., ownership documentation, licences, right of entry instruments, etc.).

· Prepared correspondence, including drafting of Decisions and Orders for Tribunal Review.

· Problem-solving complex files and preparing case summaries for the Case Manager and Panel Members.

· Various Projects as assigned, including preparing reports using Dynamics CRM 2013, 2016 and 365, Legal Files, and Microsoft Excel.

· Assisted with onboarding of new employees.

· Covering for Team Lead absences.

Board Administrator

February 2016 to September 2018,

· Processed returning applications filed under Section 36 of the Surface Rights Act to provide the appropriate support from intake through to resolution in a fair and timely manner.

· Verified information and documentation provided to determine if applications were complete.

· Drafted and reviewed Direction to Pay Orders for accuracy.

· Oversaw that the proper research of files was accomplished in order to ensure that written Orders accurately reflected pertinent information.

· Reviewed all incoming mail, email and faxes to identify priority items with appropriate legislation, policies and procedures.

• Provided both table and bar service in a busy pub environment with VLT's and off-track betting.
• Took orders from customers accurately and in a timely manner.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Prepared and served a variety of beverages to guests.
• Maintained cleanliness and organization of the bar area.
• Engaged with customers to ensure positive experiences.